Available in the Metro Phoenix service area
Important note: Anyone under 18 who rides alone without a teen account, or is not the guest of an approved teen account holder, will be in violation of our Terms of Service and prohibited from further use of the service.
Teens in the Metro Phoenix service area can ride by themselves using an account linked to a parent or guardian. With a teen account, teens can ride with up to 3 friends who are each 14 or older.
How does a teen account work?
A parent or legal guardian can enroll 14-17 year olds (linked to a parent account) to ride independently.
What’s the “Can’t access this service” error?
This may show for Google Workspace for Education users who are under 18 and for children under 13 (or the age of consent in your country).
If you get this error, but are in fact eligible for a Waymo teen account, update your Google settings.
How do teens pay for their rides?
When setting up a teen account, you’ll be asked to add a credit card. Prepaid debit cards and gift cards with credit card logos will not work in our service.
Can parents monitor teens' Waymo usage?
The parent account will get an email receipt after each teen’s trip. Teens can also share their trip from the app once they’ve booked a ride.
Can a teen bring guests?
Teens enrolled in the program are allowed guests age 14 and up. Up to 4 total passengers can ride in any seat but the driver’s seat.
Where can teens ride?
Waymo teen accounts are currently only available in our Metro Phoenix territory, and they can ride anywhere within this service area. If they travel to another service area, they’ll need to have an adult with them.
What does a teen need to set up their account?
Teens will need a Google email account and a smartphone (such as iPhone or Android) to use the Waymo app. Phones specifically built for teens and kids (for example, Gabb) do not work with the Waymo app.
Are there any special rules for teens?
Teens riding with Waymo must abide by our rider rules. That means always buckle up, no touching the driving controls, no smoking or vaping, and no pets (other than service animals), just to name a few.
Become familiar with our rules (as well as sections 27 and 28 of our Terms of Service) before riding to avoid any fees or losing access to the service.How can I shorten walks to pickup?
Select “Minimize walking time” under Account > Accessibility. (Note: Even with this selected you may have to walk a few minutes to your pickup spot or destination in some cases.)