May 17, 2023
Pixel 7 - cannot add to wallet via screenshot
Have verified all apps (and phone) are up to date as of 2023-05-17.
EDIT:
Instructions from this URL, I have bolded the portion where I do not have the given option:
https://support.google.com/wallet/answer/12059256?hl=en&sjid=4442327134653103673-NA
- Open the email, app, or website that has your boarding pass.
- Find your boarding pass. If it’s in an email, you may need to open the .pdf.
- On your screen, center the QR code or barcode.
- For a few seconds, press and hold the Power and Volume down buttons at the same time. Learn how to take a screenshot.
- On the “Screenshot saved” notification, tap Add to Google Wallet.
- A browser window opens to pay.google.com.
I only get the share and edit icons.
Informational notification.
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Last edited May 17, 2023
May 18, 2023
Original Poster Mike Herbst marked this as an answer
All Replies (2)
May 17, 2023
Welcome to the Google Wallet community.
Many tickets do not allow a screenshot to be taken. Just ran into this the other day on my Pixel 7. Try this, open Google Wallet and then loyalty cards. Use the search function and type in the ticket vendor. I if it shows up on the list, it should be compatible with Google Wallet. You could also contact the vendor and see if their tickets can be uploaded to Google Wallet. Not all tickets are.
Original Poster Mike Herbst marked this as an answer
Can you share this info you can find in device settings:
- Android Version:
- Android Security Patch Level:
- Google Wallet Version:
- Google Play Services [not Play Store] Version: