Negative balances and collections

About negative balances

Your Google merchant account balance may become negative as a result of refunds issued or chargebacks applied to your balance.

Keep in mind that because Google issues payouts shortly after an order is charged, any refunds or chargebacks for orders which have already been paid out may make your account payment balance negative.

For U.S. merchants and per our Terms of Service, soon after you incur a negative balance Google will attempt to reconcile the balance by initiating a debit to your bank account. Keep in mind that if you process sufficient orders to offset your negative balance in time, your bank account should not be debited.

For more details regarding negative balances, please view this demo.

The collections process (US)

If you do not process enough orders to reconcile your negative balance and our debit attempt fails, we will notify you by email regarding your outstanding negative balance. It is our hope to resolve this issue quickly and avoid any further collection action.

You may choose from the following options to resolve your negative balance and avoid collections:

  1. Initiate a wire transfer to our bank account for the appropriate amount.
  2. Re-debit the bank account listed in your Google Payments account.
  3. Remit payment via credit card.
  4. Process sales to offset your negative balance within seven days. (Please note, this option is only available to those merchants whose accounts are not suspended or closed.)

Please note all payments should be in the currency of your Google Payments merchant account. If you fail to resolve your negative balance, your account will be escalated to our partnering collections agency and credit bureau for further action. Please contact us directly to resolve your negative balance.

Non US

If you do not process enough orders to reconcile your negative balance, then you will need to resolve your balance with an alternative means. An email will be sent to your contact email address notifying you about your outstanding negative balance and providing you with three options to resolve this balance. You may choose from the following options to resolve your negative balance and avoid collections:

  1. Process sales to offset your negative balance within seven days. (Please note, this option is only available to those merchants whose accounts are not suspended or closed.)
  2. Initiate a wire transfer to our bank account for the appropriate amount.
  3. Remit payment via credit card. (Please note, you should follow the link in the initial email to pay by credit card.)

Google will not initiate a direct debit to your bank account. Please contact us directly to resolve your negative balance.

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