Cancelling orders

You are responsible for setting your own policies for cancellations. Buyers will contact you directly with inquiries regarding cancellations.

How to cancel

To cancel an order using the Merchant Center:
  1. Sign in to Google Payments.
  2. In your orders inbox, click the number of the order you'd like to cancel.
  3. Click Cancel entire order.
  4. Select the appropriate cancellation reason from the drop-down menu.
  5. Add comments if needed. These comments will appear in the buyer's Purchase History.
  6. Click Cancel order.

Things to remember

  • A 'cancelled' order state will be displayed to the buyer.
  • Once an order is cancelled, it cannot be reinstated.
  • Google Payments will send a cancellation notification email to the buyer indicating that the order has been cancelled.
  • Google will return the fee to you.

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