Communicating with your buyers

Automatic emails

Google automatically sends an order confirmation email to buyers after they click Place your order now during the payment process.

Contacting buyers

Email
Your buyer's email address will appear under 'Billing information' on the Order Details page. If the email address appears encoded, the buyer has elected use email forwarding.

Phone
Your buyer's phone number will appear under 'Shipping information' on the Order Details page.

Add notes to the buyer's order
If you're cancelling or refunding an order, you can append notes to the order that will be displayed on the buyer's invoice page.

Marketing to your buyers

During the purchase process, buyers can specify whether they would like to receive promotional email from merchants. You may send promotional email to any buyers who have opted in to receive marketing information from you.