Recover or change your payments PIN

You'll use your Google payments PIN to verify access to the Wallet app, and for debit transactions and cash withdrawals using your Wallet Card.

Forgot PIN

If you forget your Google payments PIN, and enter it incorrectly too many times, you'll be locked out of your Wallet and see an error message that says "Access locked".

To recover your PIN:

  1. Touch Reset PIN below the error message.
  2. Enter your username and password.
  3. Enter your new PIN.

Change PIN

On the mobile app:

  1. Go to Settings.
  2. Touch Security.
  3. Touch Change Google payments PIN.
  4. You'll be prompted to enter your current PIN, and then enter and confirm your new PIN.

On the desktop site:

  • Sign in to your account at wallet.google.com.
  • Click the gear icon to go to Settings.
  • Find the "Payments PIN" section and click Edit.
  • You'll be prompted to enter your current PIN, and then enter and confirm your new PIN. Click Update PIN.

    Security tips for your payments PIN

    If you use a PIN to lock your phone screen, you should use a different Google payments PIN. It can't be consecutive numbers or all the same number.

    Make your Payments PIN something you'll remember, your Wallet will be locked if you enter it incorrectly too many times and you'll have to reset it.

    If you choose to set a PIN timeout, keep in mind that you'll need a network connection to unlock the Wallet app.

    PC is a Wallet expert and author of this help page. Help her improve this article by leaving feedback below.

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