Cancel or dispute a transaction
You can cancel money you sent through Wallet if the recipient hasn't claimed it yet. If you think money was sent or received fraudulently, you can dispute a transaction.
Cancel money you sent
- On your mobile device, open Wallet.
- Tap the transaction you want to cancel.
- Tap Cancel payment. If you don’t see Cancel payment, it’s too late to cancel the money. Ask the recipient to return the money. If you think you’ve been a victim of fraud, you can file a dispute.
- It can take up to 10 days to see the refund in your original payment method.
Dispute a transaction
If you weren’t able to cancel a transaction or think it was made in error or fraudulently, contact us.