Verify your identity
If you're a US user, you may be asked to verify your identity when trying to access certain features of Google Wallet on the desktop site and the mobile app. We request additional information because financial regulations require that payment providers take steps to verify their customers' identities.
To start the identity verification process:
- Sign in to your Google Wallet.
- Click the gear icon in the upper-right corner.
- Click the button to start the process under the 'Verify identity' section.
- Enter the requested information and click Verify identity. You'll be prompted if we need additional information.