Google Wallet Purchase Protection

Google takes the security of your Google Wallet transactions very seriously. Google Wallet Purchase Protection covers 100% of all eligible unauthorized transactions reported within 180 days of purchase.

The protection of your financial information stored in Google Wallet is paramount. For this reason, your account information is safely encrypted on secure servers in a secure location. All transactions are also monitored 24/7 for fraudulent or unauthorized activity by our security team. Finally, our customer service support team is available 24/7 to help you resolve any questions that you may have about your Google Wallet account.

Furthermore, eligible unauthorized transactions covered by the Google Wallet Purchase Protection are defined as:

  1. Unauthorized transactions must be reported within 180 days of purchase to qualify for review.
  2. Google properties such as Google Play, Google Drive, YouTube etc. are not covered under the Google Wallet Purchase Protection. Please reach out to those products directly through their help centers.
  3. Any transactions resulting from user error while sending or receiving money through Wallet and Gmail are not covered by the Google Wallet Purchase Protection Policy. For example, sending the wrong amount of money or sending funds to the wrong email address are not cases that are covered by this policy. Please contact the recipient to request that the funds be returned in these situations.