I want to return an order/request a refund
Google can't approve returns or initiate refunds on behalf of a seller. Please contact the seller with your request.You'll find the contact information for most sellers in the transaction details in your Wallet. If not, we suggest that you refer to the merchant's receipt or website for more information.
Policies vary by seller, so they may or may not be able to accommodate your request, and you may be charged return, restocking, or processing fees.
Allow the seller three business days to reply with available options. If they haven't responded after this time, you may request a mediation through Google.