Add Octopus card to the Google Wallet app (Hong Kong only)

For users in Hong Kong, you can add Octopus as a payment method to your Google Wallet.

Add a virtual Octopus card

Important:

Currently, only standard Octopus cards are supported. The following card types aren’t supported:
- Elderly cards
- Student cards
- Tourist cards
Your device can hold only one Octopus card at a time.
Every card has a unique identification number provided by Octopus.

Open the Google Wallet app .
At the bottom, tap Add to Wallet Octopus.
Follow the on-screen instructions.
- You may be asked to complete these actions:
  1. Download or open the Octopus app.
  2. Set GPay as the default payment app.
  3. Turn on NFC.
If you have an active digital card in the Octopus app, it'll be automatically linked to Google Wallet.
If you don’t have a card or your card is inactive, you’ll be prompted to create or activate it in the Octopus app before proceeding.

Tip: You can create a digital card in the Octopus app first then add it to Google Wallet.

Add value to your Octopus card

From Wallet app:

Open the Google Wallet app .
Tap Octopus Add money.
- You can also tap Octopus Balance Add Money.
You’ll be directed to the Octopus app.
Follow the on-screen instructions.
After the top up is complete, you’ll be redirected back to Google Wallet with the latest balance.
- If the balance doesn't update automatically:
  - To refresh the app, tap the upper right spinner button.
  - Try to restart the app.

From a store:

Go to a store that offers Octopus top up.
Ask the cashier to add value to your Octopus card.
Pay the balance with cash.
When prompted, tap your phone to the card reader.
Check your Google Wallet for the updated balance.
- If the balance doesn't update automatically:
  - To refresh the app, tap the upper right spinner button.
  - Try to restart the app.

Delete & refund a card

Important: If you delete the Octopus app or clear its memory, the card will be deleted and you’ll lose its balance. The card will not be deleted in these situations:

Uninstalling the Google Wallet app
Signing out of your Google Account

To delete a card:

Open the Google Wallet app .
Tap Octopus.
At the top right, tap More .
- Or, you can tap the card.
At the bottom of the screen, tap Delete & Refund.
On the pop up, tap Go to Octopus app.
To complete the request, follow the on-screen instructions.

Tip: If you want to remove the card from Google Wallet and still keep it on your phone, you can select Remove from Google Wallet.

Once removed, the card data stored in Wallet will be wiped out within several weeks. You can still tap and view the card in the Octopus app, but the “Protect a lost device” function will no longer be available.

Learn more about how to protect a lost device.

Review transactions

Important: If multiple transactions occur within a short period, Google Wallet may not show all your transaction details. For a complete transaction list, go to the Octopus app.

To find the most recent Octopus transaction in your history in Google Wallet:

Open the Google Wallet app .
Tap Octopus Recent activity.

Back up a card

Important: You can back up your card for device transfer or to create another card. Once backed up, the Octopus card becomes inactive and can’t be used for tap to pay. However, you can still find the card in Google Wallet and restore it to an active state.

Open the Google Wallet app .
Tap Octopus.
At the top right, tap More .
At the bottom of the screen, tap Back up.

Restore a card

After the card is backed up, it’s shown as inactive in Google Wallet. You can restore it back to an active state.

Open the Google Wallet app .
Tap Octopus.
At the top, tap Restore card.

Protect a lost device

If your phone is lost or stolen, you should:

Follow the steps in the “Use the Find My device app” section.
- If you choose “Secure device,” Android will detect any active digital Octopus card on the device and prompt Google Wallet to back up the card immediately. You can restore the card later.
Follow the steps in the “Erase, reset, or remove your device” section.
- If you choose “Factory reset device,” all the data on the phone will be erased. This includes your remaining balance and passes on the digital Octopus card.
  - Your Octopus balance will not be stored in Google Wallet. For refund-related inquiries, contact Octopus customer service.

Learn more about how to find, secure, or erase your lost device.

Additional information

Octopus card disappears when I delete Octopus app or clear its memory

The digital Octopus card info is stored in the Octopus app’s memory, so be cautious when you delete the app or clear its memory. If you need to, ensure you back up the card first.

Get a refund for deleted Octopus card

Your Octopus balance won't be stored or held in Google Wallet. For refund-related inquiries, contact Octopus customer service.

Transfer existing Octopus card to a new device

To transfer your Octopus card to a new device:

On your old device, back up the card.
On your new device, restore the card with the same account in the Octopus app.

You can then save the card to Google Wallet for better lost device protection.

What happens to my Octopus card if I switch my Google Wallet account

If you switch Google Wallet accounts, you'll lose the Octopus card in your Google Wallet. However, you can still tap and find it in the Octopus app.

To find or manage your Octopus card in Google Wallet, you need to switch back to the original Google Account associated with the card.

What happens to my Octopus card if I factory reset my device

After a factory reset, you won’t be able to find or use the Octopus card, even after you log in to Google Wallet. You can add a new card, but you’ll lose the remaining balance from the previous card.

In these situations, we recommend you to:

Use any remaining balance on your card or request a refund from Octopus.
Back up the Octopus card from your Google Wallet before you factory reset your phone.

Still need help?

If you still have issues or any questions, you can ask the community or contact us.