Fix problems with Pix payments

The Central Bank of Brazil and your financial institution have limits for how much money you can transfer.

• The Central Bank of Brazil has a night time transaction limit of R$1.000 from 8:00 PM to 6:00 AM.
• Your financial institution may have additional limits for the amount of money you can transfer in a certain amount of time. To learn more about your financial institution’s limits, you can contact them directly.

Reasons you can’t send money include:

• You may be using an invalid Pix key or account.
• The Pix key may not be found or isn’t registered to anyone.
• Your financial institution may be experiencing an issue or outage.
• The account you’re sending money to may not exist.
• You may not have sufficient funds in your linked account.
• There may be network or other error processing the payment.
• Your financial institution may have declined the transaction.
• You may have met the maximum transaction limit for Pix or your financial institution.
• The recipient was already paid.

Check for issues with your account:

• Make sure that you send money with an eligible account.
  • You can’t use credit or debit cards to send money.
• Make sure that you have enough balance with the form of payment you want to send money from.
• Check to see if you have reached the daily transaction limit with your financial institution.

Pix transactions are transferred instantly, but can sometimes remain pending for a few minutes to 12 hours. If the transaction is still pending, you can contact your financial institution or try to cancel in the Google Wallet app.

After you initiate a transaction, you can’t change your form of payment.

Transaction exceeded the maximum limit allowed. Contact your financial institution for more details.

You may not have sufficient funds in your account to complete the transaction. Make sure you have sufficient funds and try making the payment again.

The recipient’s Pix key you used can’t be recognized. Check the Pix key to make sure it’s correct or try again using a different Pix key. Scan or enter a valid Pix code again.

Check if you have an internet connection. If you don’t, connect to the internet and try again.

There was an issue with the transaction. Wait 30 minutes and try again later.

The account holder had an issue processing the transaction. Contact your financial institution.

You must link your account to Google Wallet. For instructions or further help, learn how to add your account to use Pix in Google Wallet.

Learn how to check your phone’s security requirements.

For specific Google Account activities, like sign-ups for Google products or services, transactions or payment method changes, you may need to verify your identity or ownership of the payment method used.

Learn how to complete verification for your payment profile.

Tip: Check your email for any additional instructions.

For specific Google Account activities, like sign-ups for Google products or services, transactions or payment method changes, you may need to verify your identity or ownership of the payment method used.

Learn how to complete verification for your payment profile.

Tip: Check your email for any additional instructions.