Common issues with QR code payments
- No internet connection: To make QR code payments, your device must be connected to the internet.
- Card isn’t supported:
- Only cards issued in Brazil may be eligible. Some cards, like Debit Elo cards issued by Banco Bradesco, aren’t supported for QR code payments. Learn more about the supported payment methods.
- Some cards are supported by Wallet for QR code payments, but may not be supported for the merchant’s QR code. If your card is unsupported for a specific QR code and you try to make payment, you’ll find a “Not supported for this QR” message.
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Merchant selects Pix QR Code: Ask the merchant to generate a QR code for card payment. That way the merchant would know to initiate a card payment first and then choose to generate the QR code.
Payment error messages
.Issues with installment payments
For issues with installments, contact your card issuer.
Related resources
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