If you can't find the Google Wallet app icon, look for "Wallet" on your home screen or app launcher. Huawei users may continue to see both the Wallet and Google Pay app icons. Learn more.

Verify your payment method

After you add a payment method, you may be asked to verify it. This step helps Google Wallet and your bank to protect your account. Based on your bank, you can choose from the following options. Your verification code comes from your bank, not Google Wallet.

Tip: To get the code, make sure that your bank has your current phone number and email address.

How you can verify

Important: Some methods may not be available in your country or region.

There are several options to verify your payment method. Choose the one that you’d like to use. After you get your code, enter it in the Google Wallet app. If the code doesn’t work or there’s nowhere to enter it, check below for how to fix common problems.

By email or text

When you verify this way, your bank sends a verification code within a few minutes. If you don't receive one, tap Get another email or Get another text. If you continue to have issues, contact your bank.

By phone

You can call your bank directly to get a verification code. For some banks, you can request a call through Google Wallet.

By bank app or bank website

  1. At the bottom of the “Choose how you’ll verify” screen, tap More options.
  2. Select Sign in to bank app or Sign in to bank website.
  3. Follow the on-screen instructions to sign in to the app or website of your bank.

Tip: If you don't have the bank app and you choose this option, you might be asked to install it and then come back to Google Wallet.

By temporary deposit

  1. At the bottom of the “Choose how you’ll verify” screen, tap More options.
  2. Select Send an authorization code to your bank statement.
  3. You'll receive a small, temporary charge on your bank statement that contains a 6-digit code. This temporary charge may take up to 30 minutes to appear.
  4. In the Google Wallet app, enter the verification code.

Tip: You might get a notice about the deposit, like a text or email. The deposit is removed from your account as a debit.

Fix problems

Didn't receive a code

  1. Make sure that you selected the right phone number, email address, app, or bank account for your verification method. It should match the info that your bank has for you.
  2. Check that your device has a signal.
  3. Request a new code. Based on the verification method you chose, tap:
    • Get another email
    • Get another text
    • Get another phone call
  4. If you still don't receive your code, choose a different verification method and try again.
  5. If these methods don't work, call your bank.

Code doesn't work

  1. Check that you’ve entered the correct code.
  2. Request a new code. Based on the verification method you chose, tap:
    • Get another email
    • Get another text
    • Get another phone call
  3. Choose a different verification method and try again.
  4. If your code still doesn't work, call your bank.

Still need help?

If you still have issues or any questions, you can ask the community or contact us.

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