If you can't find the Google Wallet app icon, look for 'Wallet' on your home screen or app launcher. Huawei users may continue to see both the Wallet and Google Pay app icons. Learn more.

Tap to pay with your phone

You can use your phone to pay for goods or services with Google Wallet.

Where you can use Google Wallet

Important: Near Field Communication (NFC) must be turned on to make contactless payments. To turn on NFC, check your phone settings app.

You can pay with Google Wallet wherever you find either the contactless or Google Pay symbols. Find them on the payment terminal screen or on the cash register at checkout.

Google Pay

Terminal logo

Google Pay symbol

Contactless symbol

Check your contactless payment setup

  1. Open the Google Wallet app .
  2. At the top right, tap your profile picture or account and then Tap to pay setup.
  3. Check if you're ready to make contactless payments. To tap to pay with Google Wallet:

If all these requirements are met, your phone is ready to make contactless payments.

Set up a payment method for contactless transactions

To set up contactless payments, add one or more payment methods to Google Wallet.

  1. Open the Google Wallet app .
  2. At the top, tap the card that you want to use. You may need to swipe to find it.
  3. Check the message above your card:
    • 'Hold to reader' . Your card is ready to tap and pay.
    • 'Card not set up' . To make contactless payments, under your card, tap Finish setup. Follow the on-screen instructions and verify your payment method.
    • 'Contactless disabled' . Your phone either doesn't support NFC or has it turned off. You must have NFC turned on to make contactless payments.
    • 'Card suspended' . There's an issue with your card. To fix it, contact your bank.

Pay in a shop

Step 1: Wake up and unlock your phone

Important: For users with a Pixel 7 or Pixel 7 Pro, Face Unlock is currently not supported for contactless transactions.

Turn on your screen, then unlock your phone. You don't need to open the Google Wallet app.

Tip: In most countries or regions, smaller transactions don't require you to unlock your phone.

Step 2: Hold the back of your phone close to the payment reader for a few seconds

When you're done paying, a blue tick appears on the screen.

If the tick isn't on your screen:

  • Try to hold your phone in a different way. Your NFC antenna could be near the top or bottom of your device.
  • Hold your phone closer to the payment reader.
  • Hold your phone to the payment reader for a few extra seconds.

If there's a tick, but the cashier says that the payment didn't work:

  • Double-check that the shop accepts mobile payments.
  • Contact your bank. There may be an issue with your card and your bank may have declined the transaction. If the transaction is declined, you aren't charged.
How to tap to pay
Animation of a mobile device that is held above a payment reader to make a contactless payment

Step 3: If prompted, follow the on-screen instructions

Some shops ask for a PIN or signature. If you're asked, follow the steps on the screen.

  • Debit cards: Enter the PIN that you set up with your bank. This PIN is different from the one that you use to unlock your device.
  • Credit cards: For larger transactions, sign the receipt or the on-screen signature box.

Use a different payment method

To pay with a different card, you can change your default payment method.

Return something that you bought in a shop

  1. Bring your receipt and item to the shop.
  2. If asked to swipe your card, hold the back of your phone to the contactless payment terminal.

For some returns, you might have to provide the last four digits of your virtual account number:

  1. Open the Google Wallet app .
  2. At the top, tap the card that you used for the purchase. To find it, you may need to swipe from right to left.
  3. Tap Details and then Virtual account number.

The retailer should tell you when to expect your refund.

Related resources

Still need help?

If you still have issues or any questions, you can ask the community or contact us.

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