Verify that it's you to make a purchase

To make payments with Google Wallet, you must have a screen lock set up on your device and verify that it's you for your security.

Important: To make a payment, your payment methods require screen lock verification. After the verification times out, you must verify again for your next transaction. Learn more about why you're asked to verify.

You can verify that it's you in Google Wallet using several methods:

• PIN
• Pattern
• Password
• Class 3 biometric unlock

Tip: Google Wallet doesn't work with Class 1 or Class 2 biometric unlocks or screen locks like Smart Unlock or Knock to Unlock. Check with your phone manufacturer to determine which screen lock type applies to your device.

Set or change a screen lock

1. Open your phone's settings app.
2. Tap Security and privacy  Device unlock. 
   • If you can't find 'Security and privacy', you can get help on your phone manufacturer's support site.
3. Tap Screen lock.
   • If you've already set a lock, you must enter your PIN, pattern or password before you can choose a different one.
4. Tap the option that you'd like to use. Follow the on-screen instructions.
   

Turn off verification setting for public transport

Important: This allows you to pay for public transport without the use of your screen lock to unlock your device. However, screen lock verification is still required for other payments.

To pay for public transport with a credit or debit card on a locked device, you can turn off the verification setting:

1. Open the Google Wallet app .
2. At the top right, tap your profile picture or account Wallet settings.
3. Under 'Security', tap Verification settings Public transport payments.
4. Turn off Verification required.

 

Fix issues when you verify for transactions

Verification doesn't work

If verification isn't working, check the following:

• A screen lock set up on your device using PIN, pattern, password or biometrics.
• You aren't using an unapproved screen lock method.
• Your screen lock password is correct.

If you still have issues, set a new screen lock and try again. Learn how to set or change a screen lock.

Why am I asked to verify sometimes and not others?

For security, your payment methods can't be used unless you verify that it's you. If you've verified that it's you on your device in the past few minutes, you may not be required to verify for another transaction. Once the verification has timed out, you must verify again for your next transaction.

 

Still need help?

If you still have issues or any questions, you can ask the community or contact us.