If you can't find the Google Wallet app icon, look for "Wallet" on your home screen or app launcher. Huawei users may continue to see both the Wallet and Google Pay app icons. Learn more.

Use Google Wallet for transportation

You can purchase, store, and use digital copies of transit passes for participating public transport systems.

For some public transport systems, you can use Google Wallet to pay for transportation at the fare terminal with a supported credit or debit card saved to your phone. For others, you can purchase or save a transit pass to Google Wallet and use it at the point of entry. 

Google Wallet doesn't work with all public transport systems. For more info, check your public transport system's website.

Pay for transportation

Tip: Public transportation systems vary. For more detailed instructions, go to your public transport system's website.

Step 1: Check ways to pay for your public transport system

  1. To find info on the different ways that you can pay to travel, go to your public transport system's website.
  2. If your public transport system accepts contactless payments or mobile payment apps:
    1. If you haven't already, add a debit or credit card to Google Wallet.
    2. When you get to the public transport entrance, wake up your phone.
    3. Hold it to the card reader.
    4. Wait until you get a blue check mark.
  3. If you need a transit pass to ride your public transport system, follow the rest of the steps below.

Step 2: Buy a transit pass

Through the Google Wallet app

  1. Open the Google Wallet app .
  2. Tap Add to Wallet .
  3. Tap Transit pass.
  4. Choose your public transport system. Recommended or nearby transit options are at the top. Scroll to find all supported transit options.
    • If you can't find your public transport system, follow the instructions in “Through your public transport system.”
  5. Follow the on-screen instructions.

Through your public transport system

  1. Use your public transport system's website or mobile app to buy a transit pass.
  2. Save the transit pass to Google Wallet.
    • If you don't find “Save to Google Wallet,” you can't use your transit pass with Google Wallet. For more info, contact your public transport system administrators.
    • If you don’t already have Google Wallet, you must download the Google Wallet app.

Step 3: Activate your transit pass

  1. Open the Google Wallet app .
  2. Find your transit pass. You may need to scroll to find it.
  3. Tap the transit pass that you want to use.
  4. Tap Activate.

Step 4: Use your transit pass

  1. When you get to the public transport entrance, wake up your phone.
    • For some public transport systems, you may need to unlock your phone and choose your transit pass.
  2. Hold your phone to the card reader.
  3. Wait until you get a blue check mark.
    • For some transit systems, you may have to show your pass to an attendant.

For added security, you can set up your phone so that it must be unlocked to complete an NFC transaction.

To turn on this setting:

  1. Go to Settings Settings gear.
  2. Tap Connected devices and then Connection preferences and then NFC.
  3. Turn on Require device unlock for NFC.

If you can't find this option, you may need to update your phone to the latest version of Android.

Add money to a transit pass

For supported transit systems, you can add a reusable pass to Google Wallet. You can add money to the transit pass and may be able to set up low balance notifications and autoload.

Find, change, or delete your transit pass

Find or show your transit pass

  1. Open the Google Wallet app .
  2. Find your transit pass. You may need to scroll to find it.
  3. Tap your transit pass to display it.

Find where you used your transit pass

  1. Open the Google Wallet app .
  2. Find your transit pass. You may need to scroll to find it.
  3. Find and tap the transit pass. You can find the station names and dates and times of travel.

Switch to a different transit pass

Some public transport systems let you switch transit passes. If you don't want to use the currently activated transit pass, go to the transit pass that you want to use and tap Activate. Your other transit pass will be deactivated.

Tip: If you used the transit pass once, deactivating it doesn’t extend the expiry period.

Transfer a transit pass to another device

A transit card can be on one phone at a time. To use a transit card on another phone, you must remove it from the current phone. After it’s removed, you can activate it on a different phone that is signed in to your Google Account.

Delete a transit pass

Important: If you delete a transit pass, you can't get it back. You can delete expired transit passes to remove them from your list.

  1. Open the Google Wallet app .
  2. Find your transit pass. You may need to scroll to find it.
  3. Tap the transit pass.
  4. Tap More More and then Delete card.

Fix a problem

Transit pass disappeared

If you remove your Google Wallet app or clear your app data, you lose stored public transit passes. This can happen even if you reinstall the app. Contact your public transport system’s administrators with your transit pass number and request a refund.

To find your transit pass number:

  1. Open the Google Wallet app .
  2. At the bottom of your list of passes, tap Expired passes. You may need to scroll to find it.
  3. Tap the transit pass that you want refunded.
  4. In the top-right, tap More More.
  5. Select the first option, usually your public transport system info.
  6. Find the “Ticket number” section.

Can't activate transit pass

If you have issues when you activate or deactivate your transit pass:

  1. Check that the transit pass hasn't already been activated or deactivated.
  2. Try to activate or deactivate again.
  3. Make sure that your device is online.
  4. Check if your device is rooted. Google Wallet doesn't work on rooted devices.
  5. If nothing works, contact your public transport system for help.

Can't tap again after I tapped once

If you have a multi-use transit pass and tapped it once already, you can tap again after 10 minutes. You can only tap single-use transit passes once.

CVC error when you try to purchase a transit pass

Contact your bank.

Can't buy a transit pass or add money with Google Maps

For certain public transport systems, a banner in Google Maps lets you know that you can use Google Wallet. To learn how to board that public transport system with Google Wallet, click the banner.

If you can't buy a transit pass or add money from the Google Maps app:

  1. Open the Google Wallet app.
  2. Purchase a transit pass or top-up from there.

Dispute a public transport charge

Contact the public transport system’s customer service.

Can't find public transport payments in the Google Wallet app

When public transport systems charge your credit or debit card, it usually takes one day for the charge to appear in your app. For some cards like Mastercard, charges may not appear for up to 5 days. For a current breakdown of your fares, check your transport system’s app or website.

Can't use WageWorks for public transport

The WageWorks Mastercard can be used for in-app purchases of transit passes and for balance with public transport apps. However:

  • WageWorks Visa cards aren't currently supported.

For tapping on payment terminals, WageWorks doesn't yet support adding these cards to Google Wallet.

Still need help?

If you still have issues or any questions, you can ask the community or contact us.

Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
false
false
false
false