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My linked cell phone won't ring when google voice number is called. How do I fix this? 0 Recommended Answers 110 Replies 169 Upvotes
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Last edited 1/4/19
I have linked and unlinked my T-mobile cell phone number (7334) from google voice (3057) in the settings page of the google voice app. I have turned on do not disturb and turned it off again. I have verified my linked number. I have made sure all Google Voice Notifications are on both through the Google Voice App and through my cell phone's settings. 

 I want my cell phone (7334) to ring when someone calls my google voice number (3057). Instead, all calls to google voice (3057) go to voicemail and won't ring on my linked cell phone (7334).
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Hi Natalie Freitas
Enable Google Voice Do Not Disturb (DND) . This should send all calls to Voicemail. Then test it,  by calling your GV number from another number (not one of your linked numbers), or asking someone else to call your GV number. If all calls go to Voicemail,  then that is the expected result.  Disable DND.
If still have busy tone, then go to https://freecarrierlookup.com/ and enter your GV number.
Let us know the results
Can you also please reply with these three things, and if needed, I can get this investigated for you.
  1. Confirm or post from the same Google account that is/was used for Google Voice, so Google Voice engineering can find it.
  2. Post the last four digits of the phone number(s) with the problem. 
  3. Give Google Voice staff explicit permission to review your account.
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I tried the suggestion of turning the Do Not Disturb on and off in the Voice app. That did not resolve the issue. My linked phone does not ring when someone calls my Google Voice Number and Do not Disturb is OFF. I never got a busy signal; that was not the problem. The problem is that my linked number does not ring when my google voice number is called. 
I give Google Voice staff permission to review my account , in fact I implore that Google review my account. 
Last 4 digits of the Google Voice number 3057. Please help!
Last edited 1/10/19
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Hi Natalie Freitas
When you set DND to on, did all your calls go to voicemail as expected?
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This is the exact same problem I am having. I've tried everything. It used to work, but now just shows up as a missed call and I have a voicemail. It never rings. Please help!
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I have the exact problem. However, it's now only when I get a call from an unknown number. Every other number is now working, I am going bananas trying to figure this out. PLEASE 
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I am having the same issue.  DND is off, screening is off. It always goes to voicemail.
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I have two phones set to ring on my google voice account, one T-Mobile and one Verizon. The Verizon always rings, the T-Mobile only rings about 20% of the time. It used to work fine with T-Mobile. This issue begin around November 2018. I have deleted and re-linked with no difference. No way to get support to ask how to fix.
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Hi All,

Thanks so much for reporting this issue and thanks for bearing with us while the Voice engineers investigate this. I will report back soon on what our engineering team uncovers and hopefully we will have a fix very soon. Stay tuned!
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Thank you. The issue is definitely still occurring. Many thanks.
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I had the same issue where my new Iphone. The call would ring on my computer twice and go to voicemail instead on my phone. After reading everyone's suggestions, I installed hangouts. Once I finished installing hangouts - I went to settings in hangouts - scroll down to phone number and tap on it. The next screen shows your phone number and incoming phone calls - I tapped on it to make it go green. Once I completed this task, I was able to receive calls from my google number on my Iphone.
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