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12/28/18
Why can't Google Voice access my microphone? All permissions are on. 0 Recommended Answers 28 Replies 83 Upvotes
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Last edited 7/15/19
Allowed access to mic, logged-in and out, restarted comp,  Microphone works for ALL other applications: Skype, Viber, etc...Each time I make a call in Google voice, I am asked to allow permissions and I do. See screenshot, there is not option to test. Why won't this work!!!???
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12/28/18
Hi Eric Siegel
 
Did you check your Chrome permissions?
 
Using Chrome, go to https://voice.google.com
To the left of the URL, you should see a lock
Click on it.
Make sure you allow Microphone.
 
The setting should then appear under:  chrome://settings/content/microphone
You should see under the "Allow" list: https://voice.google.com:443
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12/28/18
Hi, thank you for your support.Yes, chrome permissions allow microphone. I followed the steps you explained, and it still does not work. Please see screenshot 1 attached. Additionally, confirming "https://voice.google.com:443" is under the "Allow" list in chrome settings://settings/content/microphone (Please see screenshot 2). What else could it be? Thanks again. 
Last edited 12/28/18
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12/28/18
I have reinstalled Google voice, checked permissions 100 times. What is going on!!!!!???? Thank you for your help.
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12/29/18
Hi Eric:
 
First:  I'm sorry you're having difficulties, but this is a volunteer-run, user-to-user help forum.  We're volunteers, not Google Employees, so we can't necessarily answer questions immediately.  There's no direct customer support from Google for Google Voice.
 
Now:  my best guess is that you have some sort of ad-blocking, javascript blocking, cookie blocking or an extension that is interfering.  Note that you must NOT block WebRTC, nor block cookies from Google.
 
If you are using Google Chrome Browser, go to Settings-->Advanced-->Content Settings-->Cookies.  There should be sections to block cookies from specific sites or domains, and to allow cookies from same.
 
Scroll down to the "Allow" section, and click the Add button.  Add this:  [*.]google.com
 
Clear your browser's cache, cookies and history.  Close and re-open the browser
 
DISable all privacy-related extensions, toolbars, etc.  Try going back to the Google Voice settings page and repeat the test of your audio devices.  If you have more than one audio device for the microphone and/or speaker (i.e. you have the internal speaker and mic on a laptop, and you have a Bluetooth or hardwired headset), then click the triangle to reveal the drop-down list and select the correct device(s).
 
Does it work now?  If so, and if you did have any privacy-related extensions, etc, then you can enable them one at a time, to find the culprit.
 
 
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1/2/19
Hi Bluescat,
 
Grateful for your support, and happy 2019!
 
Thank you also for explaining this is a volunteer-run help forum – I was not aware.
 
I followed your instructions:
 
1) Adding [*.]google.com to the “Allow” section within Settings-->Advanced-->Content Settings-->Cookies.
 
2) Cleared browser cache, cookies and history
 
3) Close and re-opened browser
 
4) DISable all privacy-related extensions, toolbars, etc. (I ensured I have none).
 
5) Go back to the Google Voice settings page and repeat the test of your audio devices.
 
*Note: Each time I pull-up G Voice settings, I grant permission to access my microphone (please see screenshot 1). However, I am not allowed the option to “test for audio device” (please see screenshot 2).  
 
Thus, concluding a solution is not yet evident. I tried these processes numerous times. Does you have more ideas? Again, I am able to make calls, and hear the other person. Who can solve this puzzle?

With respect, Eric
 
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1/3/19
Hi Eric Siegel
 
There is no test button, when on that screen it automatically enables and should pick up any sound.
  • To test your microphone, start talking. No audio More changes to Audio Audio and indicates the volume of sound produced.
https://support.google.com/voice/answer/9188701?hl=en&ref_topic=1706179
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1/3/19
Hi baldybeardedguy,
 
Thank you for the support. I am on the settings screen. When I speak, the audio does not change from   to   Again, all permissions are granted; and Skype, Viber, other applications that use my microphone work.
 
Any ideas? Is there a way to reset? Maybe download and reinstall G Voice?
 
Grateful for your support,
 
Eric
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1/4/19
Hi Eric Siegel
What version of Chrome are you using?
I am on Macbook 10.14.2 running Chrome Version 71.0.3578.98 (Official Build) (64-bit) and it is working.
 
Chrome should only ever ask you once to allow use for your Microphone.  If it asks each time, then something is not allowing the permissions to persist.
 
Here are my settings that may effect Microphone.
Under Cookies: chrome://settings/content/cookies
Allow sites to save and read cookie data (recommended) is ON
Keep local data only until you quit your browser is OFF
Block third-party cookies - Prevent third-party websites from saving and reading cookie data is ON
 
Under Microphone: chrome://settings/content/microphone
Ask before accessing (recommended) is ON
and https://voice.google.com:443is listed as allowed
 
Go to chrome://extensions/ , disable all of them (for testing, can enable once it works)
Go to chrome://flags/ and reset to default.
 
Also, what happens when you go to https://test.webrtc.org/
 
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1/4/19
I'm with Baldy.  This is being caused by something on your computer that is wiping out the cookies and/or disabling HTML5 or WebRTC.  It's not being caused by anything wrong with Google Voice.

You must see a red dot with a red circle around it, when you are on the Google Voice settings page, https://voice.google.com/settings  This indicates that there is an active audio session running, and your microphone is enabled.

If you don't see it, you have a browser-realated issue as listed above.

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