Dec 27, 2018
How do I get rid of "Please state your name. Google Voice will try to connect you"?
I also went back to the Legacy Google Voice and activated the Google voicemail. Even though I was able to get rid of the "Call Screening" option and the callers would hear the custom Google Voice greeting but this creates another problem. The callers to my personal cell phone carriers will now be connected to the Google Voice greeting (my company business number)!! What is going on?? Why did they change this? Please help!!!! Thanks!!
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Last edited Dec 27, 2018
You cannot use two different voicemail systems with Google Voice.
Google Voice is designed to be your single point of contact for all inbound calls. When a call is not answered on one of your linked/forwarding destinations, then Google Voice's voicemail takes the call. In order for this to work properly, you must use your telephone carrier's Conditional Call Forwarding feature to send all busy/unanswered calls back to your Google Voice voicemail. You can't use your carrier's own voicemail.
Diamond Product Expert Bluescat recommended this
All Replies (16)
Hi Kang, thank you for your question. Changes on the backend are one of the primary reasons we always recommend NOT using Google Voice for business uses. Here is my standard disclaimer.
Given your difficulties working with the settings and functions of Google Voice, and your use case as a business number, I do not recommend business use of Google Voice, and it is not a supported component of G-Suite (no service level guarantee, and no customer service from Google).
Google Voice is a consumer-targeted offering that is great for personal, non-business use. It does not have any direct technical support, and it does have occasional outages and hard-to-diagnose bugs. When things go wrong, any money you saved using Google Voice could be quickly offset by a loss of business, or by damage to your business' online reputation from unhappy customers who can't reach you.
There are numerous other, affordable options for small business telephony, including "cloud" hosted or locally-managed VoIP services.
I see you posted the same thing in another thread. Please try to stick to one thread.
Perhaps you can contact Verizon and ask them to have your Verizon voicemail wait 30 seconds or more before picking up. That way calls to your Google Voice number will be handled by Google Voice voicemail which will send the caller to voicemail after about 25 seconds. However, if your phone is busy, or unavailable, your carrier voicemail will still pick up in less than 25 seconds, and your GV callers will hear your personal voicemail.
I'd suggest (as Google intended), just using Google Voice voicemail for all of your callers.
May 22, 2019
After going to Legacy Voice and changing the active greeting selection from default, I turned off the Screen Calls option in Google Voice. The changes worked, our personal greeting now answers. I hope you all have similar results.
May 24, 2019
Jun 13, 2019
Now when calling this number we get previous users voice mail: Please state your name and google voice will try to connect you and call gets forwarded to voicemail.
What to do? How to disable / take ownership of google voice mail?
Thank you!
Last edited Jun 13, 2019
Jul 12, 2019
Google user
Sep 25, 2019
Jan 7, 2020
Jan 7, 2020
You cannot use two different voicemail systems with Google Voice.
Google Voice is designed to be your single point of contact for all inbound calls. When a call is not answered on one of your linked/forwarding destinations, then Google Voice's voicemail takes the call. In order for this to work properly, you must use your telephone carrier's Conditional Call Forwarding feature to send all busy/unanswered calls back to your Google Voice voicemail. You can't use your carrier's own voicemail.
Diamond Product Expert Bluescat recommended this