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Help! Unable to access keypad during a phone call if I accidentally close window (Android) 0 Recommended Answers 29 Replies 72 Upvotes
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Google Voice has no way to access the keypad if you accidentally close the window during a call. Explanation:

You're in the middle of a call. You close the call window, either intentionally or unintentionally, but you don't end the call. You keep talking. At some point you open up the Google Voice app again. But you discover there is now no way to interface with the call. You go to hit speaker phone, or mute, or need to dial an extension on the keypad, or want to end the call, or literally anything else. But you can't. Because THERE IS NO WAY TO ACCESS THE CALL WINDOW.

Google voice app? Nope. No way to access the current call. All you get is the keypad to make a new call.

Google hangouts or hangouts dialer? Nope. No way to access the current call. All you get is the keypad to make a new call.

Smartphone default phone calling app? Nope. Nope. No way to access the current call. All you get is the keypad to make a new call.

Notifications tab? Nope. Only if you click the notification without opening the Voice App. Once you open the Google Voice app, the notification goes away, and you are now 100% completely unable access the call.

Basically, if you make a phone call with Google Voice and close the window, then re-open the Google Voice app at anytime afterwards, you have no way to interface with the call. Hopefully that person on the other end understands that you can't change the volume, dial any extensions, or end the call. You are completely screwed until they hang up. Or turn off the phone.

Don't believe me? Try it yourself. How in the world is this not an issue people are talking about? Am I really that dumb? Or is it Google?

Setup: Up to date Samsung smartphone running up-to-date Android. Calling from Google Voice app (makes no difference if I call from Hangouts). Call forwarding is enabled (Google Voice number is different than the device's).
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Patient:  "Doc, it hurts when I do this."
Doctor:  "Well then, don't do it."
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Thanks for the useless reply. This is a level 1, five year old basic design flaw. A phone app that has no button or menu to access the current call. People close call windows all the time during calls. Often times while I'm talking to someone I need to go through an old text message, or find someone's phone number, or look something up on the internet, etc. As soon as I close the window and open up the app again, I'm locked out of the call. Plus sometimes I have several useless notifications that I'd like to clear, like your reply. And as soon as I clear them, if the window has been closed, then I'm locked out of the call. And Google expecting people to never close a call window, if they made such a decision, is _also_ a design flaw.

Edit: In all the other phone apps I've used, there is a permanent notification that can't be cleared while you are making a call. But Google, in their infinite wisdom, appears to have neglected this feature. So as soon as someone closes the call window, and either clears their notifications or simply opens up the app again (which clears the notification), you have no way to access the call.
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I've been supporting Google Voice here on this forum for about a decade.  In the hundreds of thousands of posts, not one single person has ever mentioned this.  You are creating your own problem, then blaming Google for it.
 
Your post makes no sense whatsoever.  Android doesn't have "windows".  You don't close "windows" on Android, because there are none to close.  You either touch the home button to get to the home screen, or your touch the overview button to bring up a display of the currently-running apps, then touch the one you want.  When you are using Google Voice on a call, and you, say, want to look at your calendar, simply touch the home button, look at your calendar, and then touch the overview button to get back to Google Voice.
 
There is absolutely, positively no reason whatsoever to close an app you are using unless it is hung or frozen.  You simply let it go to the background.
 
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Perhaps you didn't see my edit:

"In all the other phone apps I've used, there is a permanent notification that can't be cleared while you are making a call. But Google, in their infinite wisdom, appears to have neglected this feature. So as soon as someone closes the call window, and either clears their notifications or simply opens up the app again (which clears the notification), you have no way to access the call."

All apps are designed to be _intuitive_, and fast. The fastest way to get to something urgently is to minimize the app then swipe it up to get to what you need. It is **not** to press the home button then very carefully press the minimize button, making sure you don't swipe it in the wrong direction. And even that were the simplest way, it is so easy to make that mistake of closing the window, oh sorry, **APP**, that it is bound to happen to people. This is not a problem I have created for myself. It is an inherent design flaw that has screwed me already my first week into using the service. More importantly, it could very easily be fixed, and **has been** in other apps. It is **NOT A PROBLEM** with other phone apps I've used.

And by the way, Google Voice is full of flaws. Google pay only works part of the time. I was on the phone for an hour with tech support and they did not understand their own error codes. They never called me back in an hour like they said they would. And their forums were of no help either.

And another thing --mind you, I'm only one week into using the service--, call forwarding does not work half the time. Do a simple search online "google voice call forwarding not working", and you will see how common and random this problem is.

So overall, no, I'm not making a problem up and blaming it on Google. The service is full of issues that I've never had at a normal carrier in 10 years of owning a cell phone. Their customer service is either non-existent or redirects you to the forum, which often does not have an answer or ends up with answers like your first one. I'm tempted to port my number back out and get something else. And before you say that Google Voice is not a traditional carrier, ok fine. But the product needs to be functioning reliably or else it's just a false representation.
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If the service doesn't meet your needs, then porting out to some other service would certainly be a good idea.
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It doesn't. I am trying my best to keep them, which is why I have spent hours on the phone and am now resorting to questions online. I was very cordial respectful for many days, but they are unable to resolve the problems or even call me back (it's been 3 days). And these problems are not related to the design idiosyncrasies. These are major problems with being able to use basic features of the service, like top up my account or forward calls.

And let me restate something else. I didn't mean to say it is not intuitive to hit the home button and have everything minimized away. That's fine. What I meant to say is that often I don't use the home button, I use the recent button to shrink whatever app I'm using and get to other ones I might have open. And it is very easy to swipe up on the app you're using to get rid of it, which is normally what I do. I don't normally leave apps open, especially the phone app. Most of the time after a call, I shrink it and swipe up. So it's just muscle memory. And it's made worse by the fact that most of the time when you are talking or need to look something up during a conversation, you are **distracted**. So closing the window, (I mean **app**), is easy to do. And the problem could so easily be taken care of by adding a non-clearable notification, like every other phone app I've used.
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Very same problem with my wife's phone, updated to 10 and it fixed it immediately.
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I have had this problem for a few years.  I have learned to leave the screen alone until it is time to hang up
  Once I found a way to get what looked like a widget to pop up the had a hang up button on it but I dont remember what. Did to bring it up.  This is definitely a google flaw and needs to be corrected.  I just wound up unknowingly  leaving a 5 minute voice mail message thinking the call was diconnected.
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I discovered another problem when accidentally closing the call screen:  it's impossible to hang up! Reopening the Google Voice app and then swiping up doesn't end the call; it only closes the app screen. The app itself continues running.

So here's a scenario that proves you screwed up, Google: you're talking to your grandmother who has a heart attack and passes out. The call is still connected, however, and you can't hang up because you accidentally closed the call screen! In order to disconnect the call, you have to restart your phone. It takes my phone roughly 48 seconds to power down and start back up plus a few more to open the Google Voice app and make the call. 50+ seconds that could mean the difference between life and death for your grandmother. I hope for your sake she lives.

I did find a work around, tho: as soon as my call connects, I press the power button to turn my screen off.

Regardless, Google needs to fix this problem.

p.s. I do not have a single problem making calls using Facebook's Messenger app. I expect more from Google.
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Have this same issue, super annoying. Just wanted to say thanks and promote this tip I saw as an alternate to restarting the phone to hang up a call:
From User 2495395367336317870
2/26/20
...go to Settings> Apps or App Manager> , open up Voice settings > Force Stop
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