Dec 5, 2018
Google Voice Still Requesting Unknown Callers Name Even When Featured Is Turned Off
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Dec 7, 2018
This feature has recently changed. You can no longer control name presentation when using call screening. The new behavior is, when call screening is enabled:
If the caller's name and phone number are in your Google Contacts, or the caller is a business known to Google (e.g. it shows up in Google Maps with an information box), then that name will be played to you. If the caller's number is not in either of those places, then their calls will be prompted to say the name every time, until/unless you add them to Contacts. There are no settings to change this behavior, and the "Legacy" setting is ignored.
Last edited Feb 15, 2019
Diamond Product Expert Bluescat recommended this
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Jan 10, 2019
I agree - regardless of the necessity for the voicemail hack, Google removed a feature that many people relied on and found useful for many years. Isn't the whole point of offering these services to provide useful functionality that meets the needs of users? It doesn't make sense. It's not like we are asking for some new functionality. It was working fine for years.
Bluescat, how would conditional call forwarding help keep my carrier's voicemail from picking up unanswered calls to my Google voice number? I want unanswered Google voice calls to go to Google voice voicemail and unanswered calls to my carrier's number to go to the carriers voicemail.
Jan 10, 2019
You are wasting time complaining here. Every time Google changes the slightest thing, on any of its products, people howl and complain for weeks or even months, and then learn to accept change. Google rarely decides "hmm, a small but vocal group hates this change, so we'll go back to the old way". Change is inevitable, and it's often for reasons that you can't see from a user perspective: system architecture changes, laws change, or frankly in some cases, so few people use a feature that Google gets rid of it, so that they don't spend precious and expensive time doing regression testing every time some other piece of code is updated.
Google has completely replaced the Google Voice hardware and telephone network platform over the past year, to make it more stable and "carrier grade" for the new enterprise (paid) version of Google Voice. The future of telephony is VoIP, and architectural changes to fully support VoIP may cause legacy features to no longer be able to be implemented.
Jan 10, 2019
Last edited Jan 10, 2019
Jan 10, 2019