Notification

You're not signed in to your Google account. For the best help experience, sign in to your Google account.

Dec 5, 2018

Google Voice Still Requesting Unknown Callers Name Even When Featured Is Turned Off

I've switched back to legacy Google Voice and unchecked the box that says "Ask unknown callers to say their name" -- However, Google Voice is still requesting callers state their name when calling.
Locked
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Recommended Answer
Hi:

This feature has recently changed.  You can no longer control name presentation when using call screening.  The new behavior is, when call screening is enabled:

If the caller's name and phone number are in your Google Contacts, or the caller is a business known to Google (e.g. it shows up in Google Maps with an information box), then that name will be played to you.  If the caller's number is not in either of those places, then their calls will be prompted to say the name every time, until/unless you add them to Contacts.   There are no settings to change this behavior, and the "Legacy" setting is ignored.
Last edited Feb 15, 2019
Diamond Product Expert Bluescat recommended this
Helpful?
All Replies (49)
Jan 10, 2019
I agree - regardless of the necessity for the voicemail hack, Google removed a feature that many people relied on and found useful for many years. Isn't the whole point of offering these services to provide useful functionality that meets the needs of users? It doesn't make sense. It's not like we are asking for some new functionality. It was working fine for years.

Bluescat, how would conditional call forwarding help keep my carrier's voicemail from picking up unanswered calls to my Google voice number? I want unanswered Google voice calls to go to Google voice voicemail and unanswered calls to my carrier's number to go to the carriers voicemail.
Jeremy Dorfman:

You are wasting time complaining here.  Every time Google changes the slightest thing, on any of its products, people howl and complain for weeks or even months, and then learn to accept change.  Google rarely decides "hmm, a small but vocal group hates this change, so we'll go back to the old way".  Change is inevitable, and it's often for reasons that you can't see from a user perspective:  system architecture changes, laws change, or frankly in some cases, so few people use a feature that Google gets rid of it, so that they don't spend precious and expensive time doing regression testing every time some other piece of code is updated.

Google has completely replaced the Google Voice hardware and telephone network platform over the past year, to make it more stable and "carrier grade" for the new enterprise (paid) version of Google Voice.  The future of telephony is VoIP, and architectural changes to fully support VoIP may cause legacy features to no longer be able to be implemented.
Jan 10, 2019
I don't mind that it asks for the caller to state their name.  It's that it used to remember that number so they only had to go through that process once, and then they would usually just forget they did it.  But now, they are asked for their name every single time they call.  And this is happening to people that are in my contacts.  But even for people not in my contacts, why force them to say their name every time, it was working just fine before when it remembered their name from the first time they stated it, so why is it forcing me to add them to my contacts?  It might be a mortgage agent I'm talking to for a loan quote, but I only talk to that person 3 or 4 times before I decide to use someone else ... do I really need that person in my contact list?  But like I said, it's not even working that way for me anyway, even people in my contact list are asking me what's wrong with my phone service.  It's embarrassing, to say the least.  Sorry this thread is getting all this heat, again, I recognize you said you're just volunteers, I can appreciate that.
Last edited Jan 10, 2019
Jan 10, 2019
Bluescat - I just posted to their feedback link on the google voice page like you said and added the link to this forum.  Maybe they WILL look at this forum ... ---- thanks!
false
13037004505313569680
true
Search Help Center
true
true
true
true
true
96264
false
false
Search
Clear search
Close search
Main menu