Aug 21, 2020

Can't make a call from my computer

I am trying to make calls from my computer using google voice. Nothing works. I enter a number, the call button turns blue, I click the call button, and the number disappears, the call button goes back to grey and no one is called

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Calling Issues (Making & Receiving)

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Last edited Aug 21, 2020

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baldybeardedguy

Platinum Product Expert

eat sweets, be happy. I am a volunteer.

Aug 21, 2020

Hi Tamara Galeano-Capone et al.

This should be resolved now. If you still cannot place a call, refresh the Google Voice web page or start your browser. Some users may have to clear cache.

Thanks

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All Replies (26)

Tom M 6638

Aug 21, 2020

I am brand new to GV (just set up my account today) and getting the exact same thing.

Am using chrome browser.. I've set my configurations to what I think are right based on other posts about this challenge, but still no luck :(.

Last edited Aug 21, 2020

Elizabeth Cortes

Aug 21, 2020

I also just found, like Ashley Morgan 7926, that changing the pop-up settings appears to fix it. It's a really weird bug that still needs fixing though.

ChristopherM

Aug 21, 2020

@baldybeardedguy Thanks for the replies - I got here from another post for the same issue (that was marked as duplicate and brought me here). Nice to see that someone is aware and looking at the problem.

Google user

Aug 21, 2020

@ Ashley Morgan 7926

Thank you!!! That fixed my issue. I'm not sure how the site settings got like that, but thank you!!!

Last edited Aug 21, 2020

CDH

Aug 21, 2020

Found my fix!

Was having the same thing happening to me as of about 2 hours ago.

Ended up being the Ublock Origin chrome extension I use for blocking pop-ups. I disabled that on the voice.google.com page, refreshed, and now I am able to make calls again.

Check any block up popper you have as I had never had that issue until today.

Deborah LaNier

Aug 21, 2020

Wow, thank you @Ashley Morgan! The very same thing just worked for me!

John A. Bohn

Aug 21, 2020

Ashley Morgan is correct. When I did what she said, it worked. She said: My default Chrome browser permissions settings for voice.google.com was to Block pop-ups and redirects. Allowing these permissions and refreshing my browser solved the problem. I can now make and receive calls on the computer.

Carla Redelings

Aug 21, 2020

I finally resolved it. I went to my cell phone to see if I was able to make a call using the app. When I tried to make the call from the app, it prompted me to add my phone number again For some reason it needed me to connect my mobile number again. Once I did that using my cell phone, I restarted the website and it worked fine. Weird 🤷🏻‍♀️

Judy Lam

Aug 21, 2020

Looks like the problem has been resolved. Thank you!

SeishiKaji

Aug 21, 2020

The web service seems to be working again.

Russell Teater

Aug 21, 2020

Original Post was marked as a duplicate for this.

I cannot make or receive calls using the browser-based UI for Google Voice. I have tried multiple browsers, restarting my PC several times, and logging into and out of my account. The functionality works find on my Android device(s), so I know it has to be something with the site. I have even tried using different PCs to see if it was just a hardware issue.

How do I get this resolved?

Brian Teal

Aug 21, 2020

I looked at the permissions for voice.google.com and it said "Allowed (Default)". I changed it to "Allowed" and refreshed and it went through fine, strange...

baldybeardedguy

Platinum Product Expert

eat sweets, be happy. I am a volunteer.