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5/19/19
Can someone please fix my google voice account ? Can’t log in using my phone , computer etc. 2755 0 Recommended Answers 7 Replies 1 Upvote
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Can some please please help me regain access to my google voice. I have not had any access for the past 2 days. Last 4 of google voice number is 2755

Can’t login on any device (phone, table, computer)
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5/19/19
Hi Jaime Z Harris-Realtor, welcome to the Google Voice (a telephony product) community forum!
 
NOTE:  if you are not the original poster (Jaime Z Harris-Realtor) in this discussion, then STOP, and create your own, new, dedicated discussion, so that we can offer you individual assistance.  Thanks!
 
If you previously had a working Google Voice number, and you were able to successfully send and receive SMS messages, and now the messages fail to send, then:
 
Open a laptop or desktop computer's web browser (not a tablet or smartphone).  If you're using Google Chrome Browser or Safari, press Ctrl-Shift-N to open an incognito browsing window.  If you're using Firefox, press Ctrl-Shift-P to open a private browsing window.
 
Sign into the correct Google/Gmail account that holds your Google Voice phone number, and go to voice.google.com
  • If you see the page below, then your use of the Google Voice service has been suspended.  You will not be able to use the Google Voice number, nor port it out, unless you click the "contact us" link on that page, and Google agrees to lift the suspension.  If Google denies your appeal, there is nothing else you can do.  You can no longer use Google Voice.  Nobody here can do anything to help you; we will not respond to additional questions nor requests for help.
  • If your Google Voice service has not been suspended, (i.e. not showing the error page above) please wait 24 hours before attempting to send an SMS again.  Warning:  if your SMS function is restored after 24 hours, then it had been temporarily disabled for text messaging patterns that may indicate abuse (e.g. spamming or other behavior that violates Google Voice's Terms of Use and Acceptable Use Policies).  These behaviors may include, but are not limited to, sending the same or similar message to many recipients, sending URL links, sending illegal information, or sending many one-way messages without replies.  Don't repeat these patterns, or your use of the service may be permanently revoked.
  • If your Google Voice service was not temporarily disabled, and you have waited 24 hours, and you still can't send text messages, then:
    1. Post a reply to this discussion, from the correct Google account that holds your Google Voice number.
    2. In that reply, include recent examples of text messages that failed to send:  don't include the actual body of the text message, but do include the date, time, timezone and last 4 digits of the recipient's phone number(s).
    3. Include the last 4 digits of your Google Voice number, and explicitly give Google Voice engineers your permission to examine your account.
 
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5/19/19




This is an issues for others as well... it’s something that you can fix just like this tech did for this other users. Please please
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5/19/19
I’ve already done all the above and my account is not suspended..... the tech in the link above did an easy fix for the other user. 
I’ve had this google voice for almost 4 years I think and have not done anything different .... it’s not suspended just has a glitch like all the other users
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5/19/19

Jamie:  STOP posting the same thing on multiple discussion threads.  It is inconsiderate to all of the other posters who are receiving CCs of your messages.  Stick with this ONE discussion thread.
 
Are you, in fact, receiving a "Error 500" when attempting to access this page:  https://voice.google.com/settings ?   If not, the discussion you linked has nothing to do with your issue.
 
You have not adequately described your problem with enough detail to troubleshoot.  We need you to try accessing the page I linked above, and then tell us, in detail, exactly what happens, including the wording of any error messages displayed on that page.
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5/19/19
This is my first time in the community and I wasn’t sure if I did it right and posted in the right thread. The error message I got was - see attachment. 
I’ve been days without my number which is bad for my clients.
I’ve called google suite and they tried to help but couldn’t ... they did would you said of going incognito and couldn’t understand why it wasn’t working and told me to post in here  
attachment deleted
Last edited 5/19/19
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5/19/19
here is what i'm now getting....i was not getting this before...what do i do?
I've been using my google voice in the same manner for almost 4 years
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5/19/19
Per my previous post:
 
Use a laptop or desktop computer's web browser, not a tablet or smartphone.  Sign into the correct Google (Gmail) account that holds your Google Voice phone number, and go here:  https://voice.google.com/settings.  Confirm that you see your Google Voice phone number at the top of the page.  If not, then you're signed into the wrong Google account.
 
Post a screenshot of the first screen's worth of that web page.  Cover up (obscure) you email address and all but the last four digits of any phone numbers.
 
Please delete your previous post, since it contained personal information.  This is a public forum.  We are volunteers, not Google employees.
 
Also, per Zanzibar's original replies, did you receive an email or were you directed to a web page that said your service has been suspended?  The page looks like this:  https://support.google.com/accounts/answer/40039?p=grandcentral
 
 
 
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