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I can't access my Google voice account and i need it back asap how can i get it back in due time 0 Recommended Answers 0 Relevant Answers 2 Replies 2 Upvotes
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I was texting someone before it stop working like failed messages and can't even make calls too
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Derick Clinton
 
Moving you to the Google Voice help community. Best place for this question.
 
Follow the thread in the new location for the current issue; no need to make a new post.
 
Please use  https://support.google.com/voice/thread/new?hl=en  if, in future, another Google Voice problem  arises.  Not necessary for this current issue.
 
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Hello Derick Clinton, and thanks for posting in the volunteer-run Google Voice Community help forum.
 
This is the [mostly] free, consumer version of Google Voice.  It does not include any customer support, and it is not intended for business use.
 
Google Voice's calling and text messaging features are intended solely for one-to-one, personal conversations (one text message sent per one reply received).  It is specifically not to be used for business purposes, nor for any sort of mass robocalling, telemarketing nor text messaging.  It doesn't matter if your calls or texts are heinous spam, or a reminder to students, or the prayer or cat video of the day; mass text messaging will be blocked.
 
To prevent abuse of the service, Google Voice will block certain calling or text messaging behavior that looks like spam.  These behaviors may include, but are not limited to:
  • Making many outbound telephone calls of short duration
  • Sending the same text message to multiple recipients, especially when those messages do not receive replies
  • Sending URL links
  • Sending large numbers of text messages in a short period of time
There are two stages of blocking:  initially, a Google Voice account may be temporarily blocked from calling and/or sending text messages.  Wait 24 hours and try again.  If you repeat the same behavior, or your initial behavior is so extreme that it requires immediate intervention, your account will be suspended.
 
If you previously had a working Google Voice number, and you were able to successfully send and receive SMS messages, and now the messages fail to send, then:
 
Open a laptop or desktop computer's web browser (not a tablet or smartphone).  If you're using Google Chrome Browser or Safari, press Ctrl-Shift-N to open an incognito browsing window.  If you're using Firefox, press Ctrl-Shift-P to open a private browsing window.
 
Sign into the correct Google/Gmail account that holds your Google Voice phone number, and go to voice.google.com
  • If you see the page below, then your use of the Google Voice service has been suspended.  You will not be able to use the Google Voice number, nor port it out, unless you click the "contact us" link on that page, and Google agrees to lift the suspension.  If Google denies your appeal, there is nothing else you can do.  You can no longer use Google Voice.
 
  • If your Google Voice service has not been suspended, (i.e. not showing the error page above) please wait 24 hours before attempting to send an SMS again.  Warning:  if your SMS function is restored after 24 hours, then it had been temporarily disabled for text messaging patterns that may indicate abuse (e.g. spamming or other behavior that violates Google Voice's Terms of Use and Acceptable Use Policies).  Don't repeat these patterns, or your use of the service may be permanently revoked.
 
There is nothing whatsoever that anyone here on this forum can do about your situation, nor can anyone on the Google Voice staff do anything about it.
 
The only means of appeal is to fill out the form reached via the "Contact us" link, in the email you received from Google.  Their decision is final.
 
When you click the contact us link at the bottom, you will be presented with the following webpage.  Be sure to fill it out completely, and submit it for an actual human at Google to review your case.
If you have completed the form, and your appeal is denied, then you will not be able to use Google Voice at all, nor will you be able to re-use the associated Google Voice telephone number.  You will need to get a new telephone number from a more suitable calling or text messaging service.
 
To repeat:  in this forum, we cannot do anything about this situation; further posts here will not receive responses.
 
I hope this answers your question!
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