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4/24/19
How do I differentiate incoming calls to my GV number versus mobile carrier number? 1 Recommended Answer 16 Replies 3 Upvotes
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All the help posts reference Legacy Settings to change incoming calls to show GV #, but I can't access legacy settings. How can I make either the display or ringtone different for GV versus my mobile carrier WITHOUT using legacy settings?
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4/25/19
Hi Elyse Singer, welcome to the Google Voice community forum.
 
If you'd like to change the Caller-ID of incoming calls to show your Google Voice number, instead of the person calling to help differentiate which calls are being made directly to your personal line, and which are being made to your Google Voice number, you can set that up in the Legacy Google Voice interface.  To access this setting directly, visit the following web page:
 
 
The following image shows where you can change this.
 
 
To show your Google Voice number as Caller-ID, you'd select "Display my Google Voice number."
 
If you'd like to revert back to showing the caller's Caller-ID, just select "Display caller's number."
 
The alternate way to distinguish between callers to your Google Voice number, and your personal cell phone number is to enable Call screening, also at the same place, which you can see in the above screenshot.
 
This will prompt you to Press 1 on your dial keypad every time someone calls your Google Voice number.  You will also be told who the caller is, when they call.  If the caller is in your contacts (https://contacts.google.com/) then you will hear a text-to-speech synthesis of their name.  If they are not in you contacts, they will be prompted every time they call to state their name, until you add them to your contacts.
 
These are the two methods to distinguish calls between your personal phone number, and your Google Voice phone number.
 
I know you mentioned you don't want to use Legacy Google Voice, but that is the ONLY place you can change the incoming Caller-ID.  You can use the new interface to turn on/off Call screening.
 
Make sure you are logged into the proper account, when accessing Legacy Google Voice.  You may need to open an incognito or private browser window in either Chrome or Firefox, to make sure you don't have another Google account logged in.
 
Hope this information is useful!  Let me know if you have further questions.
Last edited 4/25/19
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4/25/19
 
Welcome to the forum.
 
You will need to use a desktop browser to access the legacy settings.
 
You can select whether or not inbound calls display your Google voice number
Use a desktop browser and enter your legacy Google voice settings and go to the calls tab, 
 
Make your preferred selection.
 
 
Last edited 4/25/19
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4/25/19
How do I do this WITHOUT legacy settings? I am UNABLE TO ACCESS legacy settings? (Yes, I'm trying from desktop browser)
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4/25/19
  1. On your computer, open Google Voice. in a desktop browser
  2. At the top left, click Menu Menu and then Legacy Google Voice.
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5/20/19
Zanzibar. Yeah i cant access the legacy settings! It is a G-Suite account. So where can i access the legacy setting?? I have been searching the past few hours for an answer! all i am trying to do is change my incoming caller ID to my GV number
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