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Send and Receive Text Messages 0 Recommended Answers 3 Replies 1 Upvote
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I used to be able to send and receive text message on the Google web page and from my Android phone app. Now I can't send or receive text messages. My Google Voice settings and all the information seem correct with no errors. I can call and receive voice calls.
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Hi David Peterson 9104
Thanks for posting in the Google Voice forum about your SMS issue
Please open Chrome incognito [Cmd/Ctrl+Shift+N], or Firefox private browser [Cmd/Ctrl+Shift+P] mode. 
  1. Then go to Google Voice (https://voice.google.com/) and log into your Google Voice account that's having SMS issues.
  2. What page do you see?
    • Screenshots should have private information masked out, but do leave the last 4 digits of any phone numbers visible.
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When I open my Google Voice account I see a normal presentation. The Phone tab lists all my incoming and outgoing phone calls. The Messages tab is blank and says I am all caught up.
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Hi David Peterson 9104
Please reply with these things, and I can get this investigated for you.
  1. Confirm or post from the same Google account that is/was used for Google Voice, so Google Voice engineering can find it.
  2. Give Google Voice staff explicit permission to review your account.
  3. Post the last four digits of your GV phone number with the problem. 
  4. Your carrier information
  5. When the issue started.
  6. Please also provide at least 4 most recent examples of failures within the last 24 hours
    • The date and time (including time-zone)
    • The last 4 digits of associated phone numbers.
  7. Go to https://freecarrierlookup.com/ and fill in your GV number and the "not a bot" field, then click "search". Post the carrier info in your reply.
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