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3/13/19
Unable to receive text messages 3 Recommended Answers 33 Replies 13 Upvotes
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Last edited 4/15/19
I ported a ^4143 number to Google Voice from.AT&T.  I quit receiving text messages. They do not appear in the web interface or in my Google Hangout or Voice apps, and they had appear a few days ago. After talking with friends, they still receive text messages from my number. Is there a way to have someone look at some of the server-side configuration?

- Ported *4143 to Google Voice
- *3437 had been assigned by Google Voice and was functioning
- *3437 stopped functioning to receive calls and text messages
- Callers hear fast busy when calling *3437
- I added AT&T *3088 as a workaround
All Replies (33)
3/13/19
Hi Busta, welcome to the forum.
 
Many times phone numbers that have been associated with an iPhone in the past are still linked with iMessage, and can no longer receive messages from other iPhone users.  Apple has a site that explains how to delink your phone number, and/or device from iMessage, so you can receive messages properly again.
 
The site to visit, to take care of this problem is:
 
 
Let me know if this answers your question, and if you were successful in delinking your number.
Last edited 3/13/19
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4/14/19
Unable to receive calls or SMS/text messages 1 Reply0 Upvotes
Last edited 29 min ago
  1. I turned on DND and removed devices and problem still occurs.  When I make calls from Google Voice number displays as *4143 and not *3437. 
  2. Carrier for your linked number that is not ringing. AT&T
  3. Device OS and Version.  iOS 12.2
  4. Post the last four digits of the phone number with the problem.   3437
  5. Frequency of missed calls and text messages to this number ALL CALLS and text messages.
Last edited 4/14/19
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4/14/19
Hi BustA,
 
I'm confused.  I don't know which phone number is Google Voice, and which is AT&T.  You mentioned both 3437 and 4143.  Which is which?
 
Please put your Google Voice number in to https://freecarrierlookup.com/ and post the results.  Block the first 6 digits of your Google Voice phone number.
 
Please put your Google Voice number in to https://www.google.com/voice/account/recovery and make sure you are able to receive the email sent by Google.  Let me know that you've received it.
 
Please post back here with the results/answers to the 3 above questions.
Last edited 4/14/19
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4/14/19
Hi.  Earlier, *4143 was ported over to Google Voice and calls from *4143 were forwarded without issue to *3437.  When callers dial *3437, they hear s busy tone, on *4143, the call goes through.  
Attached are the screenshots from the links provided earlier.
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5/10/19
Hi BustA, thank you so much for following up!
 
I'm really glad you were able to get both of your numbers working on your account, especially your legacy one you've been using as your primary number for years.
 
I'm happy I was able to help!  I will consider this issue closed and resolved at this point.
 
Have a great day!
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