Mar 8, 2019
Why can't I receive short code (verification) texts in Google Voice anymore?
Short code verification texts worked perfectly up until early February. I can see that it worked for a year -- a string of short codes going way back. But all of a sudden, I can't receive Google Voice short codes when Wells Fargo says it is sending one.
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Do not start duplicate posts.
Duplicate of: https://support.google.com/voice/thread/1592118
Last edited Jun 7, 2019
There is no solution. Your bank or other business is forbidding the messages from being sent. Google has no control over it.
Details: "Shortcodes" are not ordinary SMS messages coming from a regular 10-digit phone number. Instead, they are sent by third-party service providers, using a five or six-digit number. Normally, this would not be a problem for Google Voice. However, Google Voice numbers are not true mobile phone numbers; they are fixed-VoIP landline numbers with text messaging spliced on, via a third-party system.
The bank's fraud prevention policy only allows these messages to be sent to true mobile numbers. This is because it is relatively easy to hack the SMS system and the hackers are often in other countries, using VoIP phone numbers.
So: it's an anti-fraud measure, and the bank won't make any exceptions. You must use an ordinary mobile phone for these shortcodes.
Last edited Jun 7, 2019
May 25, 2019