Sep 22, 2022
A business is displaying on my google voice number that isnt mine, I assume it is the prevoius owner
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Do you have your own website? IF so, what do you mean by "clicking the number"? Did whoever built the website add a clickable link to call your number, or what? Where does the other company's name appear? What happens when anyone calls your Google Voice phone number (the phone number you see at the top of the page, here (https://voice.google.com/settings)? Does it ring to your iPhone's Google Voice app or the iPhone's number? In other words, is the only problem what is displayed on your website, but otherwise your number does work and it does call you (not some other company)?
If you are having trouble describing it, it's ok to post a link to it in your reply.
One thing you should do, regardless, is to submit your business profile to Google, so it is found correctly in Google Search: https://www.google.com/business/
Community Manager Monika Y recommended this
All Replies (5)
Hi Mason Stein: thanks for posting in the volunteer user-to-user Google Voice Community forum.
Is the business name it shows the same every time? If so, then that business probably had that phone number before you did. Most US telephone numbers have been recycled.
Search for that business' name on Google Search. If you find it, does it display what is now the number issued to you? If so, if you can find a way to contact them and ask them to update their website or other marketing material, that would solve the problem. Otherwise, you can change your phone number.
Sep 22, 2022
Sep 22, 2022
Do you have your own website? IF so, what do you mean by "clicking the number"? Did whoever built the website add a clickable link to call your number, or what? Where does the other company's name appear? What happens when anyone calls your Google Voice phone number (the phone number you see at the top of the page, here (https://voice.google.com/settings)? Does it ring to your iPhone's Google Voice app or the iPhone's number? In other words, is the only problem what is displayed on your website, but otherwise your number does work and it does call you (not some other company)?
If you are having trouble describing it, it's ok to post a link to it in your reply.
One thing you should do, regardless, is to submit your business profile to Google, so it is found correctly in Google Search: https://www.google.com/business/
Community Manager Monika Y recommended this
Sep 26, 2022
I am using google domains to host, and their website editor to create my website.
The message regarding the other company seems to only happen on IOS, this happens when you first tap on the number. It then gives you the option to call or message with the previously used companies banner at the top, such as “Grants Bakery.”
When clicking message I do not believe it sends a message to our google voices number. However if you press call it does proceed to call our google voices number.
The website is Premierexteriorservicesohio.com.com - head down to footer and tap on the phone number (this problem has only occurred on phones as far as I’m aware.)
I have attached a photo to show it.
Last edited Sep 26, 2022
This is what's in the telephone network for your phone number (you'll see that no name is assigned to your number):
