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My Google VOice is not loading. The circle just continuously spins. 0 Recommended Answers 12 Replies 16 Upvotes
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My google voice just continues to buffer and does not load. The circle keeps spinning. I have only had my account for about a month so I would find it hard to imagine that the data is filled. I have tried various browsers, incognito mode, revoking the app in Chrome, and clearing cookies and it still doesn't work anywhere. Please advise ASAP as I rely on Google voice for work and this is holding me back.
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Hi Zecharya
Thanks for posting in the user moderated Google Voice Community Forum
 
Are you using VPN?
Is your account a Gmail account? Was it ever a Googlemail account?
 
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I sometimes use VPN.
The account its associated with is a Google account.
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Hi Zecharya
Thanks for posting in the user moderated Google Voice Community Forum
 
Please fill out in-app feedback about this issue. When you do that Google can collect logs associated with your feedback. Be sure to use hashtag #spinnerissue so that they can easily find those reports. 
Post back here from the account having this issue to confirm when you've submitted the in-app feedback.
 
Also, please open Chrome incognito [Cmd/Ctrl+Shift+N], or Firefox private browser [Cmd/Ctrl+Shift+P] mode. 
  1. Then open Google Voice (https://voice.google.com/) log into your Google Voice account that's having issues.
  2. What do you see? 
 
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I see the same screen! It still does not load. I posted in my original post that I tried these methods and they did not work.
Please re-read and re-advise.
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Hi Zecharya
 
Please fill out in-app feedback about this issue. When you do that Google can collect logs associated with your feedback. Be sure to use hashtag #spinnerissue so that they can easily find those reports. 
Post back here from the account having this issue to confirm when you've submitted the in-app feedback.
 
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How does this answer my question?
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Hi Zecharya
 
Once you have done the previous steps, please reply with these things, and I can get this investigated for you.
  1. Confirm or post from the same Google account that is/was used for Google Voice, so Google Voice engineering can find it. Post all the information from that account.
  2. Give Google Voice staff explicit permission to review your account.
  3. Post the last four digits of your GV phone number with the problem. 
  4. Go to https://freecarrierlookup.com/ and fill in your GV number and the "not a bot" field, then click "search". Post the carrier info in your reply.
  5. Put your Google Voice number into https://www.google.com/voice/account/recovery and confirm you receive the email from Google.
  6. Confirm you have tested this on mobile, and reply with OS and device info
  7. Confirm you have tested this on desktop (using Chrome browser) and reply with OS and device info
Thanks.
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ALL of this entire process above is about resetting your password.
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If you use a VPN, Google will re-verify your account and make you sign in again.
You should then be all set. SPINNING STOPS!
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Having this problem for the past two days.

Is there a fix for it?

Thanks.
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Why does Google Voice work with an incognito window but not a regular window?
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@Natalie's Email Disable all extensions in Chrome and try normal mode. 
 
If you are not the original poster (who started this discussion), then please click the link below to create your own, new discussion, so we can assist you individually, without bothering the original poster. 
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