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9/3/19
Google Voice Number and history disappeared. I've used it over the past 6 months. 1 Recommended Answer 8 Replies 1 Upvote
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My Google Voice number disappeared from my account recently, along with all my call history and SMS messages.

I've used the number over the past six months to listen to voice mail.

My last SMS message was just over 6 months ago though, on 2/26/19.

I have no notification in any of my e-mail accounts that the number was expiring and I paid $20 to port the number to Google Voice in 2011.

So, this number should never expire, from what I have read.

When I call it, it is still active, as I currently send all calls to voice-mail.

It still shows bandwidth.com as the carrier and it does not show up on the reclaiming webpage.

When I log on to the legacy classic voice page, two voice mail message form 2015 still show but no others and there is a link to click to "get a google voice number" where my number used to appear.

This number has been in my family for 50 years and I can not lose it.

How can I get my google number re-linked to my google account?

Please help.
All Replies (8)
9/3/19
If you know your Google number but have forgotten the Google Account username you used to sign in, 
Use the forgot username assistance page to help you recover your username. https://www.google.com/voice/account/recovery
One of two things will happen, either it sends the message or it tells you that the number you entered is not a Google voice number.
 
  1. Enter your Google number in the appropriate field.
  2. Fill out the captcha (distorted words in a box). 
  3. After completing the captcha, a message will be sent to the Google Account associated with the Google number you provided
If it sends the message.
Check each email account under your control until you find the message.
 
If you don't receive the email, you may have an account you forgot about. In which case you may be able to use Google's username recovery tool to find other accounts you have:
https://accounts.google.com/signin/usernamerecovery
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9/17/19
I had two phone numbers on my account, however one of them disappeared? I ported both of them over not sure why one is active and not both. Any thoughts?
Jeff
Last edited 9/17/19
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@Jeff Plaza

Hi Jeff, please open your own new thread so we can give you the attention you expect with your issue of a disappearing ported in telephone number.

Thanks for your cooperation!
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9/24/19
I would, but it won't let me post a new thread.  Having the same issue, but the email address on the recovery link doesn't go to my actual account - rather to n***@g*** which isn't something I've ever had.
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10/12/19
@User 8121556910258598557

but the email address on the recovery link doesn't go to my actual account - rather to...

That means you lost your Google number and it was taken by user n***@g***

but it won't let me post a new thread.

Please take a moment to register with the forum and it will allow you to post a new thread and you can select a nickname rather than the long "User123456789..."

Thanks for your cooperation.
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10/23/19
Can someone please tell the rest of us how to start a new thread?
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10/23/19
 
To post a new question in the community forum
Scroll to the bottom and click the "Ask Now -->" hyperlink 
 
 
 
 
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