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Jan 15, 2019

Can't transfer a call from one Google voice phone to another

One number used to ring 2 cell phones.  One user on a call could transfer the call to the other (make 'all' the other linked phones ring).  I believe all I had to do is press 4.  Unable to transfer now.  Unable to find Google Voice help or setup.
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Recommended Answer
NO.  The feature no longer works properly when an account has been converted to use the new WiFi/4G VoIP platform, as stated here:


Unpredictable behavior will result, including other forwarding phones continuing to ring after the call is answered.
Diamond Product Expert Bluescat recommended this
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All Replies (9)
Hi Paul:  that feature is no longer supported.
Jan 16, 2019
The button to press was *, and it only worked on incoming calls.  It still works for me.  If I'm on my landline and leaving my house, I can press * to transfer the call to my cell phone to continue my conversation.
Recommended Answer
Jan 16, 2019
NO.  The feature no longer works properly when an account has been converted to use the new WiFi/4G VoIP platform, as stated here:


Unpredictable behavior will result, including other forwarding phones continuing to ring after the call is answered.
Diamond Product Expert Bluescat recommended this
Jan 16, 2019
I didn't see Paul mention being in the VoIP beta, only using the wrong key to transfer calls.
 
I can't speak for your experience, but only my own.  I signed up for the VoIP beta and was accepted.  When I saw that it crippled those options, I disabled any VoIP calls (Internet calling) on my account on both the web page, and in the Android app.  The option to record calls, and transfer calls still works perfectly on my account.  That's all I was saying.
That's not going to be an option much longer, once the beta ends and it rolls out to everyone.
Jan 17, 2019
That's too bad, and I'll submit feedback letting them know of my displeasure.
 
Thanks for the info regarding that, Bluescat.
Google user
May 22, 2019
It is precisely this lack of functionality that is making me go with Comcast as my cloud PBX solution. And a typically-for-Google terrible sales experience - no demos available, no pitch from the person who took my call, just completely useless.
Aug 18, 2019
i have the same problem. pressing * does nothing on incoming calls. this used to work. i am not on the voip beta.
Feb 3, 2020
@Zanzibar "The button to press was *, and it only worked on incoming calls. "

That was the information that helped me. Guess it has to be an incoming call.
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