/voice/community?hl=en
/voice/community?hl=en
10/2/11
Original Poster
gc1235

I received an eMail - saying my account would expire in 30 days.

Do you already have Google Voice (Y/N)? 
Y

If so, do you have a Google number (Y/N)?

970 599 1235

For Mobile apps, what device and carrier are you using?
n/a

Post your question or report below (please include specific details and error messages, if applicable):
I received a message that my number would expire.  So, I signed in, got in OK but it tells me that the info is not available.  The account is there, I can call the number,  It lets me in when I sign in on the web.  It just won't actually give me access to my account
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All Replies (12)
Red Leatherman
10/2/11
Red Leatherman
Did you sign in through www.google.com/voice  or http://voice.google.com?
It sounds like a phishing email.
how long since you had signed in before you got the email?
SnerdlyBosco
10/2/11
SnerdlyBosco
@gc1235

Why will your number expire? Can you share the non-private text of the email? 
10/3/11
Original Poster
gc1235
1) had it been phishing I would expect that the links not to be at google and they all are!

2) as it happens I signed in using a bookmark on my computer that was set to voice.google.com - so I know I was not at a phishing site

3) I do manage to sign in and it IS google, url shows that and the ssl cert is valid and theirs

4) I use https://voice.google.com, not either of the links that you provided nor one that was in the email
10/3/11
Original Poster
gc1235
Snerdly:

Hello,

We noticed that you haven’t used your Google Voice number in a while. Because phone numbers are a limited resource, it is our policy to reclaim unused numbers so they can be made available to new users.

If you’d like to keep your Google Voice number (303) 731-6873, you will need to make calls or send text messages by October 29, 2011 by logging in to your account or using one of our mobile apps.

If you have been reluctant to use your Google Voice number because you didn’t want to change your phone number, you may be interested to know that we recently launched the ability to port your existing mobile phone number to Google Voice. This means that you can take advantage of all of Google Voice’s features, like one number that rings all of your phones, free text messages, and voicemail transcription -- without having to get a new phone number.

To check if your number can be ported to Google Voice, click here.

Better yet, we have also integrated Google Voice with Sprint, so you can use your Sprint phone as your Google Voice number, have it ring other phones and/or Gmail simultaneously, get online voicemail with transcripts and more. To learn more, click here".
Please remember that your current number will be reclaimed in 30 days unless you start using it. If the number is reclaimed, your existing messages will remain available in your account, but you will no longer be able to receive calls or text messages.
SnerdlyBosco
10/3/11
SnerdlyBosco
As you had not used this account in many months, is there any chance you're logging in to the wrong account?

To troubleshoot: 

 

Go to Help articles | Account access | Troubleshooting | I forgot my username, but have my Google Voice number 


http://www.google.com/support/voice/bin/answer.py?hl=en&answer=115100

 

Enter your GVphone number there, then check all the emails you control for a confirmation email. 

 

What happens?

Red Leatherman
10/3/11
Red Leatherman
Sorry about not typing http(s), I didn't copy and paste and I missed that. my browser resolves the issue and I didn't see I typed it wrong.
10/3/11
Original Poster
gc1235
Snerdly - No, I know it is the right account since I did get the eMail and the account name is associated with the number.  I also tried the recover that you suggested and that confirmed that it is the right account.
10/3/11
Original Poster
gc1235
Red Leatherman - NP - sort of thing I do all the time.  Only reason I even bothered to mention it was in case it mattered
10/3/11
Original Poster
gc1235
Snerdly - I would add that the other reason that it must be the right account is that I got the emil remember
10/3/11
Original Poster
gc1235
When I go to that recovery paqge I sure enough discover that the email address associated with the phone number is the one that I expected and can sure enough log in to gmail with that user name/address and password.


JonathanLovesCats
10/4/11
JonathanLovesCats
@gc1235

Just want to make sure I'm understanding this correctly - 

If you're able to sign into Gmail, but not Google Voice? You said it won't give you access, but it sounds like you were able to get access with help from our TCs. What do you see after you've successfully logged into Gmail and then head to voice.google.com?
10/4/11
Original Poster
gc1235
I can sign on either to voice,google.com or mail.google.com or gmail.com and all appears ok.  The problem is that when I go to the voice one it tells me that :

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