/voice/community?hl=en
/voice/community?hl=en
8/23/17
Original Poster
Cana Rensberger

Google Hangouts - 3-way calling

I used to be able to do three way calling in Hangouts, it was around 2 years ago. LOVED that feature. Can we bring it back please?
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All Replies (4)
Allen - Community Specialist
8/24/17
Allen - Community Specialist
Hi Cana,

Welcome to the Google Voice Help Forum!

I see that you want to know if you can use the Google Voice number on an Android device to make a three way call using the Hangouts dialer. I'd suggest following the below mentioned steps in sequence to enable three way call conference in Google Voice:

1. On your Android device, open the Google Voice app Google Voice.
2. At the top left, tap Menu Menu and then Settings.
3. Under "Calls," tap Advanced call settings.
4. Switch "In-bound call options" to On On.
5. Answer a call to your Google Voice number.
6. When your Google Voice number gets a second call, you'll hear a message asking to start the conference.
7. Tap 5.

The option to initiate a 3 way call conferencing in Google Voice by making outbound calls is not available. However, I'd suggest using the "Send Feedback" option in Google Voice to request such an option, as the Google Voice team is tracking these reports directly. Sending in-product feedback allows Google to automatically collect useful information that will allow our Engineers to evaluate each case-by-case issue. Although you will not receive a reply, they're using this feedback to fix and improve the overall product experience. I have listed the steps below:

Through the application - Open the Google Voice application > On the top left corner, click on the three horizontal lined icon > select Help & feedback > click on Send feedback.


New interface - Log in to Google Voice on a computer browser > On the left top corner, select the three horizontal lined icon > select Help & feedback > Send feedback.


If the issue is different from what I've mentioned, please share more details so that I can help.


Here's an article with more information on recording calls, switching phones or setting-up conference calls. Let me know if you've any other questions.


Regards, Allen

8/24/17
Original Poster
Cana Rensberger
Thanks so much for your help! I had an intern two years ago and would call her first, then call my student and/or parent so we could all talk together. Being able to initiate 3-way calling is extremely helpful as often parents try to do it and end up disconnecting the call. Understand, I call using google voice/Hangouts thru the computer, not my cell. I've sent the feedback suggestion. Hopefully, they'll bring that feature back. Thanks again!
John of Lower Merion
8/25/17
John of Lower Merion
l used to be abIe to do three way caIIing in Hangouts...Can we bring it back pIease?

You still can make outgoing conference calls (9-way calling) with Hangouts if you use the original version of Hangouts.

If you use Hangouts, you can actually place outgoing calls that include up to nine participants in one grand conference style Hangout. Unlike Google Voice where your participants have to dial your Google number, with Hangouts, you dial out to the people you want to "conference" relieving them of the burden of dialing your number. For participants using a traditional landline telephone, you save them long distance fees because you're calling them with your Google number in Hangouts and they receive an incoming call, typically free to traditional telephone subscribers.

https://hangouts.google.com/  (new version for video and audio Hangouts)


Addendum 31 August 2016

During the second half of July, 2016, Google removed the link to return to the original version of Hangouts, making outgoing conference calling with Hangouts impossible from the new Hangouts User Interface (UI).

You can still access the "original version" of Google Hangouts if you use this link:  http://g.co/hangouts     🡸

Save this link for future use.

source: https://productforums.google.com/forum/#!category-topic/hangouts/call-a-phone-from-hangouts/NB_tJ7K92gM

Detailed Dialing Instructions
(multiple outgoing conference calling, original Hangouts version)

1. Go to http://g.co/hangouts  and select the 10 dots arranged like a telephone keypad (3x3x3x1 at the right side)
2. type a phone number in the box that appears, or type a name to select from your Google Contacts.
3. press the     CALL      "button" to call the first participant
4. To call subsequent participants, click the white Invite People "head and shoulders" (with plus sign + ) silhouette near the top of the screen to open the phone number box as in step 2 above.
Repeat steps 2 and 3 to include additional conference style participants
    NOTE:    If the input box only accepts e-mail addresses, you'll see ten dots arranged 3x3x3x1 (on the right) that opens a box to enter telephone numbers.
8/25/17
Original Poster
Cana Rensberger
Thanks so much, John of Lower Merion! It works! I'm doing backflips! Ok, not really....I sit at my desk all day. But I'm super excited this works and hope to use it with my fall intern. =)
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