/voice/community?hl=en
/voice/community?hl=en
12/14/13
Original Poster
Gus R

Solution: GV voicemail was not picking up using default Anveo call flow


With XMPP GV support ending for my obi110 in May. I decided to give Anveo a try. I ran into an issue that I'd thought I'd document if anyone else runs up against it. When calls were made to my GV number, which I directed to my new Anveo number - GV voicemail was not picking up. It would ring 45 seconds and go into the Anveo voicemail. I setup 45 seconds on the Anveo voicemail so not to conflict with GV needing 25 seconds.

After troubleshooting - thanks to this site. I contacted Anveo's support. It turns out it was the default call flow that Anveo setups for a new account that was causing problems for GV.

The Anveo default call flow that was originally setup on my account was: Start -> Delay -> Goodies -> SIP -> Anveo Voicemail

Anveo support suggested I remove Delay and Goodies.

As Anveo's call flow help describes it - "Goodies is multi purpose Call Control which can detect incoming faxes, make outgoing phone calls (DISA), provide remote access your voicemail and more by simply calling your Anveo Phone number and then using a secret key combination to access these features." Delay, as I understand it, gives Goodies a few extra seconds to detect if it will utilized. Goodies essentially was answering the phone calls as far as GV was concerned. Even though as a caller it continued to ring normally. The phone would end up ringing the 8 or 9 times before it would hit the 45 second mark and go to the Anveo voicemail. GV calls logs would show the call in "Received calls"

After removing Delay and Goodies my new call flow looked like this: Start -> SIP -> Anveo Voicemail

After I made the change, GV Voicemail picked up every time after the normal 4 or so rings. I keep the Anveo voicemail in my call flow as a backup in case GV doesn't kick in. Since all I needed was to replicate my previous GV/XMPP/obi experience this simplified call flow works perfectly for my needs.

-----

Mini Anveo review:
Though I have only had the Anveo service for 2 weeks I have been happy with it For $2.80/mth ($2 unlimited incoming / .80 e911) and 1 cent/minute outgoing it is definitely an affordable replacement for the free GV service I have enjoyed. I have taken full advantage of GV's call back feature so I have not had to pay for an outgoing call yet. Setting up my GV number as a Custom Caller ID in Anveo costs a penny. When I finally make an outgoing call through Anveo  it will show as my GV number.

The setup on the obi110 was straightforward. Since I had both my home and mobile GV numbers previously setup on the obi I did a factory reset to start fresh. I had also remapped 911 to my town's 10 digit emergency number and did not want that to conflict with the new Anveo e911 setup either.

Hope all this may help someone.
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All Replies (11)
Red Leatherman
12/14/13
Red Leatherman
Thanks for sharing this, looks like the price is very fair too.

muzikchick
12/19/13
muzikchick
I have a similar setup and was considering Anveo. 
Did you actually port your google voice number over or just get a new anveo number and call forward?
I signed up for the free package but haven't ported anything yet.
Will Google Voice still support Call Forwarding for Obi110 after May 2014? 
I'm testing this service right now with my alternate line and was considering doing to personal unlimited with e911.
With only 2 ports on the Obi110, can you configure both e911 and Anveo on the same port? 
Also the $2 a month is unlimited incoming, but what about outgoing calls?
 
Thanks
12/20/13
Original Poster
Gus R
Did you actually port your google voice number over or just get a new anveo number and call forward?
I signed up for the free package but haven't ported anything yet.

I got a new Anveo number and pointed GV to it. I personally would not port my Google Voice number to any provider unless your not happy with GV. GV gives you the freedom to have only the one number and point it to others. This way your never tied or stuck to a specific provider... I know, preaching to the choir :).

Will Google Voice still support Call Forwarding for Obi110 after May 2014?
Yes. Just the XMPP part if connecting that way on the obi will not be supported. If you configure a VOIP provider on your Obi that's just the same as GV pointing to any other number.

I'm testing this service right now with my alternate line and was considering doing to personal unlimited with e911.
With only 2 ports on the Obi110, can you configure both e911 and Anveo on the same port?
Also the $2 a month is unlimited incoming, but what about outgoing calls?
Using Anveo for e911, incoming and outgoing would be on one port. Anveo outgoing rates are one cent/min (lower 48) -or- you can do what I am doing and use the GV callback feature which does not use any outgoing minutes.

Based on how I assume you setup Anveo, on SP2. To call out directly on Anveo you would need to dial **2 + the number. Which just got me thinking, if you have GV configured on SP1 (through XMPP) and your forwarding the same GV number to the Anveo number on SP2. Not sure who would pick up first? (guessing SP1) In order to really test Anveo you may want to uncheck Google Chat in GV Settings so your assured the call will come in on the Anveo line. (Mods/Anyone - please correct me if my point is not accurate).
greggler
12/31/13
greggler
I have gone down the exact same path with the Obi110 switching from pure GV to a combined GV/Anveo precisely as you did.  
Works great so far but having one nagging issue.   i am not able to use the home phone to dial the GV number and check the GV voicemail

Here is what i have so far:
- Anveo account with sip enabled and a super simplistic 2 item call flow going from Start to SIP (not their default flow)
- Anveo uses custom caller id to appear as the GV number

- GV forwards only to the Anveo number
- GV allows Anveo number to go straight to voicemail without a pin

- Obi110 has Anveo on SP1 with e911 enabled
- Obi110 has GV on SP2 with enabled voicemail indicator (will this still work after XMPP goes away?)

I think the reason the GV voicemail check from home is failing is due to my configuring Anveo to spoof the outbound caller ID as the GV number.
GV never actually sees the Anveo number and does not know what to do when it sees it's own number calling :-(  For now, i can use the GV app on my phone to check voicemail but it would be nice to have it available over the phone as well.

anyone have suggestions?
BryanHochstrasser
1/3/14
BryanHochstrasser
>>>> I have taken full advantage of GV's call back feature so I have not had to pay for an outgoing call yet. 

I have been searching around and cannot figure out how to set this specific piece up.  Are you able to offer any insight to setting up GV Call back feature?
Also, do you notice any call quality issues with GV forwarding to your Anveo number?  It would seem to me that a slight delay could be introduced if there is any latency from the longer call path (2 PSTN paths instead of one).
5 MORE
Bluescat
1/4/14
Bluescat
Bryan:

Glad it made sense.  As for the "SAF" (Spousal Acceptance Factor), I agree, simple is better, and if it's a matter of spending a few dollars more per month for harmony, isn't it worth it?  Obihai recognizes that a lot of customers just want a simple alternative, and so they just announced a partnership with a (to-be-named, but likely Anveo) ITSP to offer some sort of competitively-priced offering.  So, I suggest going over to their website and staying tuned.
 
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