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Transfer a call

This feature is available with Voice for Google Workspace accounts managed by your work or school. Sign in to your Google Workspace account.

When you answer or make a call, you can transfer the call to another number.

Important: You can't transfer a call to the emergency services, directory assistance or to your own number.

 

  1. Answer the call.
  2. When ready, click Transfer .
  3. From your list of contacts, find the person to whom you want to transfer the call.
    • If the person isn't a contact, enter their number instead.
  4. When ready, click the person's name or number.
    • To have Voice connect the two people, click the option Transfer now.
    • To speak with the second person, click Ask first. Google Voice will place the original caller on hold and call the second person. If you then wish to connect the two people, click the Transfer button. Otherwise, to hang up and return to the original call, click Cancel.
  5. Click Close.
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