When you receive calls from your Google Voice number, you can screen your calls to hear the name of the caller before you answer the call. After hearing the caller's name, you have these choices:
- Press 1 to accept the call.
- Press 2 to send the call to your voicemail in Voice. You can listen to the caller leave their message and then hang up, or talk to the caller by pressing Star (*).
Turn call screening on or off
- On your computer, go to voice.google.com.
- At the top right, click settings .
- On the left, click Calls.
- Turn Screen calls On .
- If you don't want to screen your incoming calls, turn Screen calls Off .
Tip: To screen calls from a specific individual or group, set up rules in Google Voice.
Hear who's calling before you answer
When you turn on call screening, all calls to your Voice number will be screened on all your devices.
- A caller whose phone number isn't in your Google Contacts will be asked to say their name before being connected. Their recorded name will be played back to you. These callers will always be asked to say their name until you add their name and phone number to your contacts.
- Callers with a phone number in your Contacts aren't asked to speak their name. Voice will read out their name to you.
- Businesses known to Google (for instance, those with a phone number in Google Maps) aren't asked for their name. Voice will read out the name to you during screening; for example, 'Call from Boots Pharmacy'.