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A T-Mobile system update is preventing some T-Mobile Android phones from making outbound calls through certain applications (including Google Voice). If you don't hear "This call is being placed by Google" on an international/paid call, your call will be connected through your carrier. Read more information here.

Call someone

You can make domestic and international calls from your Google Voice number.

  1. On your computer, open Google Voice.
  2. Open the tab for Calls Calls tab.
  3. At the top, click Make a call.
  4. Enter the name or phone number you want to call.
  5. At the bottom of the screen, click Call.
  6. Choose how you want to make your call:
    • Linked number: You'll get a call on the number you linked to Google Voice. When you accept the call, you'll be connected to the other person.
    • Hangouts: Hangouts will use your computer's internet connection to make the call.

Know how much a call costs

  • Almost all Google Voice calls to the U.S. and Canada are free when you're calling from the U.S. and Canada
  • Calls to a few places in the U.S. and Canada cost 1 cent per minute (USD), or the listed rate for your local currency 
  • Calls to places outside of the U.S. are at listed rates

Domestic and international calls use minutes from your mobile phone plan, and you might be charged long-distance rates. Calls don't use an internet or data connection.

Check your balance
  1. On your computer, open Google Voice.
  2. At the top left, click Menu Menu.
  3. Next to "Credit," you'll see your current balance.
Add money
  1. On your computer, open Google Voice.
  2. At the top left, click Menu Menu and then Settings.
  3. On the left, click Payments.
  4. Under "Your current balance," click Add credit. Google Voice will look different, but you're in the right place.
  5. Under "Calling credit," click Add $10.00 credit or Add credit.
  6. Pay with your Google Account. You'll get an email to confirm your purchase.

If you're not sure how much credit to buy, you can look up a calling rate for the number you want to call. Under "Lookup a calling rate," enter the number, and then click Find rate. Rates vary by country and are counted per minute.

Confirm that your paid call is using Google Voice

If your call isn't free, you’ll hear or see a message from Google Voice. The message will say how much the call costs or that the call is being routed through Google Voice.

If you don't hear or see a message, your call isn't using Google Voice. Your carrier might charge you.

Check that your call settings haven't been changed by a recent app update or another app that's conflicting with Google Voice.

Related links

Megan is a Google Voice expert and the author of this help page. Help her improve this article by leaving feedback below.

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