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A T-Mobile system update is preventing some T-Mobile Android phones from making outbound calls through certain applications (including Google Voice). If you don't hear "This call is being placed by Google" on an international/paid call, your call will be connected through your carrier. Read more information here.

Buy credit to make calls

To make paid calls, buy credit from Google Voice. 

  • Almost all Google Voice calls to the U.S. and Canada are free when you're calling from the U.S.
  • Calls to a few places in the U.S. and Canada cost 1 cent per minute (USD), or the listed rate for your local currency 
  • Calls to places outside of the U.S. are at listed rates

You can have a maximum balance of $70.00.

  1. On your computer, open Google Voice.
  2. At the top left, click Menu Menu and then Settings.
  3. On the left, click Payments.
  4. Under "Your current balance," click Add credit. Google Voice will look different, but you're in the right place.
  5. Under "Calling credit," click Add $10.00 credit or Add credit.
  6. Pay with your Google Account. You'll get an email to confirm your purchase.

If you're not sure how much credit to buy, you can look up a calling rate for the number you want to call. Under "Lookup a calling rate," enter the number, and then click Find rate. Rates vary by country and are counted per minute.

Ask for a refund
  1. On your computer, open Google Voice.
  2. At the top left, click Menu Menu and then Settings.
  3. On the left, click Payments.
  4. Click Add credit. Google Voice will look different, but you're in the right place.
  5. Next to "Calling credit," click Refunds.
  6. Select your refund:
    • Credit for a call: Review the eligible calls. Only recent calls under a certain length are eligible. Next to your call, click Refund.
    • Refund current balance: At the bottom, click Refund entire balance.

You can’t get a refund for the following: 

  • Purchases over 6 months old
  • $10 fee to change your Google Voice number
  • $20 fee to transfer your number to Google Voice
  • $3 fee to transfer your number out of Google Voice

If you’re having problems with your refund request, contact Google Voice support.

Report a purchase you didn't make

On your bank statement, you might see an extra $1.00 transaction from Google. This is a temporary authorization request to make sure your card is valid and has enough funds. It isn't an actual charge, and will disappear.

If you see a credit purchase for a larger amount that you didn't make, find out how to report the unauthorized charge.

Know how much a call costs

  • Almost all Google Voice calls to the U.S. and Canada are free when you're calling from the U.S.
  • Calls to a few places in the U.S. and Canada cost 1 cent per minute (USD), or the listed rate for your local currency 
  • Calls to places outside of the U.S. are at listed rates

Domestic and international calls use minutes from your mobile phone plan. Calls don't use an internet or data connection.

Long-distance charges

When you call someone, your call is routed through a randomly assigned U.S. number. If the routed number’s area code isn’t the same as your area code, you might be charged long-distance rates. If you’re traveling to another country, you can be charged international calling rates by your carrier.

Standard airtime and text messaging rates apply, based on your phone plan.

International charges

If you have a U.S. number and call someone while visiting in another country, you'll be charged international rates. Your cell phone company might also charge you extra roaming fees. You can use Wi-Fi and Hangouts to make calls without roaming.

Confirm that your paid call is using Google Voice

If your call isn't free, you’ll hear or see a message from Google Voice. The message will say how much the call costs or that the call is being routed through Google Voice.

If you don't hear or see a message, your call isn't using Google Voice. Your cell phone company might charge you.

Check that your call settings haven't been changed by a recent app update or another app that's conflicting with Google Voice.

Use of data & text messages

You can only send text messages to numbers in the U.S. or Canada.

Texts you send

Texts you send through the Google Voice website and apps are sent using data. They can use mobile data from your cell phone service plan, or a Wi-Fi Internet connection.

You don't need to buy Google Voice credit. 

Texts you get

You can be charged for getting text messages, depending on your cell phone service.

Megan is a Google Voice expert and the author of this help page. Help her improve this article by leaving feedback below.

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