Billing Issues

Google Voice refunds are currently unavailable -- we're sorry! Learn more.

To learn more about billing with Google Voice on Sprint, including how it affects your Sprint phone bill, and paying for international calling, please read the ‘Billing’ section of our FAQs.

Read below if you haven't received your Google Voice calling credit or if you need to be refunded for an international call you made. For all other billing issues please see our billing troubleshooter here.

My Google Voice calling credit hasn’t shown up yet.

It might take up to 24 hours for your Google Wallet purchase to be processed and for you to receive your Google Voice calling credit. If you haven't received your credit after 24 hours, please follow the troubleshooting steps listed in the Google Voice Help center by visiting http://www.google.com/support/voice and clicking I am experiencing billing or account balance issues.

I would like a refund of my Google Voice calling credit.

You can request a refund of your entire remaining balance or request credit for a particular international call. To request a refund please visit our credit request start page.