The 'Voicemail Access' option

We’ve made changes to keep your voicemail safer. To access your account by phone, you need to call from one of your verified forwarding phone numbers. If we don't recognize the number that you’re calling from, you'll have to enter one of your verified phone numbers. Also, your PIN code can now be up to 10 digits, instead of only four. Learn more about your Google Voice PIN.

When you call your Google Voice number from one of your forwarding phones, you can decide whether to directly connect to your Google voicemail or require pressing * and your PIN to access Google voicemail.

By default, any phone you've marked as 'Mobile' will directly connect to your Google voicemail when calling your Google number from the marked as 'Mobile' phone. You may or may not have to enter your PIN once connected to Google voicemail, depending on the settings you've chosen. All other phones listed in the Phones tab of your Google Voice Settings, which you've marked as either 'Work,' or 'Home,' will require you to press * and enter your PIN to access Google voicemail when calling your Google number.

If you wish to change the default settings for the phones you're forwarding to, follow these steps:

  1. Click Settings at the top of the page.
  2. Select the Phones tab.
  3. Select the Edit button under the phone for which you wish to change voicemail settings.
  4. Click the Show advanced settings link.
  5. In the Voicemail Access section:
    • Select 'Yes' to have direct access to voicemail when calling your Google number from the phone in question. When you call your Google number from that phone, you will connect to Google voicemail. You may be prompted to enter your PIN, depending if you've selected the 'PIN required' radio button.
    • Select 'No' to have the call ring through to your other phones unless you press * and enter your PIN to check voicemails from this phone.
  6. Click Save to save your setting.

If you select 'Yes' in the Voicemail Access section on the Phones tab for one of your phones, when you call your Google number from that phone, you'll be directed to your voicemail menu and be prompted to enter your PIN if you've selected the 'PIN required' radio button. If you've selected 'PIN not required,' you will be within the Google voicemail system without entering your PIN. The other phones associated with your Google number won't ring.

If you share a phone number with other people, select 'No' in the Voicemail Access section; otherwise, anyone calling your Google number from that phone will be connected to your Google voicemail and not ring your other phones. Selecting 'No' will require you to press * and enter your PIN during the ring back or greeting to access your Google voicemail.

GrandCentral users: GrandCentral connected you directly to your GrandCentral voicemail if you were calling your GrandCentral number from your mobile phone associated with GrandCentral. Google Voice allows you to choose whether you want to access your Google voicemail directly from your mobile phone. Learn more