Send and receive text messages

For Voice for Google Workspace accounts managed by your work or school, text messaging is available only in the US.

You can send text messages using your Google Voice number for free to US and Canadian numbers (excluding the US territories of American Samoa, Guam, Northern Mariana Islands, Puerto Rico and US Virgin Islands). Texts sent using Voice will use Wi-Fi or mobile data from your phone's service plan if you're not connected to Wi-Fi. If you're outside the US and are not using Wi-Fi, your mobile phone company might charge you extra roaming fees to send a text. 

Use Voice messaging for 1:1 conversations​ only

Due to operator limitations and to protect against spam, Google Voice messaging is intended only for 1:1, personal conversations. It's not intended for bulk messaging, which can result in messages being flagged as spam and blocked. If you have blocked messages, refer to the 'Why can't I send text messages?' section below.  

If you're a teacher and need to send bulk announcements or notifications, we recommend using email, your school's website, social media sites or other apps for teacher communication.

Send a text message

You can use the Google Voice website to send text messages to one or more phone numbers.

If you send a text of more than 160 characters to a non-Google Voice number, it'll be sent as multiple messages.

Note: You can't send texts to five or six-digit ‘short code’ numbers.

  1. On your computer, go to voice.google.com.
  2. Open the tab for Messages Messages tab.
  3. At the top, click Send a message.
  4. Enter a contact’s name or phone number.
  5. To create a group text message, add up to seven names or phone numbers. Group messages can have up to eight participants, including the person who sends the message.
  6. At the bottom, enter your message and click Send Send.

To include an image with your message, click 'Select image' "". If your image is bigger than 2 MB, it'll be sent as a smaller file. But GIFs over 2 MB won't be sent.

Why can't I send text messages?

If you send many text messages in a short period of time, or recipients mark your messages as spam, Voice may temporarily restrict you from sending more messages. 

Text messages that may be blocked

Due to operator limitations and to protect against spam, Google Voice messaging is intended only for 1:1, personal conversations. It's not intended for bulk messaging, which can result in messages being flagged as spam and blocked. Text messaging behaviors that may be blocked include but aren't limited to:

  • Sending the same text message to multiple recipients, especially when those messages don't receive replies
  • Sending URL links
  • Sending large numbers of text messages in a short period of time

To learn more, see the Voice Acceptable Use Policy

What happens when messages are blocked

There are two stages:

  1. Your Google Voice account may be temporarily blocked from calling or sending messages. If this happens, please wait 24 hours and try again.
  2. If you repeat the same behavior, or if the initial behavior requires immediate intervention, your account will be suspended. If you've received a suspension notice via email or your Google Voice web page then your access to Google Voice is now suspended.  Click Contact us in the suspension notice to appeal. 
Can't text without a Google Voice number
If you don't have a Google Voice number, Voice doesn't support text messaging. You can upgrade your Google Voice account free of charge.
Can't text from recently ported numbers
If you've recently paid to move your Voice number, your texts might not work until five business days after your transfer finishes. You can check the status of your number porting.

Receive a text message

You can receive text messages from anywhere in the world.

  1. On your computer, go to voice.google.com.
  2. Open the tab for Messages Messages tab. Messages that you haven't read yet are in bold.

If you don't receive a text that you're expecting, check if it got marked as spam. At the top left, click Menu Menu and then Spam.

Note: To get text messages from websites, like a bank or subscription service, you need to use your mobile operator number.

Reply to a text message

  1. On your computer, go to voice.google.com.
  2. Open the tab for Messages Messages tab.
  3. Click the text message that you want to reply to.
  4. At the bottom, enter your message and click Send Send.

Note: If you have more than one Voice number, you can only send texts from your main number. If you receive a text to your second number, your reply will be sent from the main one.

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