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Block calls and messages or mark as spam

​You can stop unwanted calls and messages, and block or mark them as spam. When Google Voice suspects that a call might be spam, it displays a warning on the incoming call screen and in your call history. You can then confirm whether or not the call is spam.

Important: If you feel that you're in danger, contact your local emergency services.

When you block a number in Google Voice:

  • Calls and messages from that number are marked as Blocked .
  • The blocked caller gets a 'Number not in service' message when they call.
  • You don't get messages from that number.

Block someone

  1. Open the Voice app .
  2. At the bottom, tap Messages Messages tab, Calls Calls tab or Voicemail Voicemail tab.
  3. Block the contact:
    • To block from a text: Open a text from the contact that you want to block and then tap More options  and then People and options and then Block [number] and then Block.
    • To block from a call or voicemail: Open a call or voicemail from the contact that you want to block and then tap More options More and then Block [number] and then Block.

Confirm whether or not a call or message is spam

Google Voice automatically displays a warning about a suspected spam call or message. From your call or message history, you can confirm whether or not the call or message is spam.

If you confirm that a call:

  • Is spam, any calls or messages from that number automatically go to the spam folder.
  • Is not spam, the warning is removed from that call. The warning banner won't appear on any future calls or messages from that number.

To confirm a suspected spam call:

  1. In your call history, tap the call marked as suspected spam.
  2. On the warning banner shown in the call details, select Confirm spam.
    Tip: If the call is not spam, click Not spam and then Confirm not spam.
  3. On the pop-up that appears, tap Confirm spam.
    • Any calls or messages from this number automatically move to the spam folder.

If you confirm that a message:

  • Is spam, any calls or messages from that number automatically go to the spam folder.
  • Is not spam, the warning is removed from that message. The warning banner won't appear on any future calls or messages from that number.

To confirm a suspected spam message:

  1. In your message history, tap the message marked as suspected spam.
  2. On the warning banner shown in the message details, select Confirm spam.
     Tip: If the message is not spam, click Not spam and then Confirm not spam.
  3. On the pop-up that appears, tap Confirm spam. 

Unblock someone

  1. Open the Voice app .
  2. At the bottom, tap Messages Messages tab, Calls Calls tab or Voicemail Voicemail tab.
  3. Open a text, call or voicemail from the contact that you want to unblock.
  4. Unblock the contact:
    • To unblock from a text: Tap the text and then More options More and then People and options and then Unblock [number].
    • To unblock from a call or voicemail: Tap the call or voicemail and then More options More and then Unblock [number].

Mark a group message as spam

  1. Open the Voice app
  2. At the bottom, tap Messages Messages tab.
  3. Open the group message that you want to mark as spam.
  4. Tap More options More and then Mark as spam.
Unmark a call, voicemail, message or group message as spam
  1. Open the Voice app .
  2. At the top left, tap Menu Menu and then Spam.
  3. Tap the message, call or voicemail that you want to unmark as spam and then More options More and then Unmark as spam.

Unwanted calls and messages from unknown numbers

Automatically ignore known spam numbers

If you get a spam call, message or voicemail, you can automatically move future communication from the number to your Spam folder.

  1. ​Open the Voice app .
  2. At the top left, tap Menu and then Settings.
  3. Under ‘Security’, turn on Filter spam.

 

Unmark a call, message, group message or voicemail as spam

If a contact's messages, calls or voicemail automatically go into your Spam folder, that contact might be marked as spam. You can unmark numbers incorrectly marked as spam to keep future communication from that number out of your Spam folder.
  1. Open the Voice app .
  2. At the top left, tap Menu and then Spam.
  3. Tap a message, call or voicemail from the contact that you want to unmark as spam.
  4. Tap More options More and then Unmark as spam.
Stop unwanted calls
To block unwanted calls, contact your telephone provider.
Stop forwarded calls

If your number was mistakenly linked to someone else's Google Voice account, you might get unwanted calls forwarded to you. To stop these calls, Add the number to a new or existing Google Voice account.

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