Customize voicemail greetings and settings

To record a custom voicemail greeting for a specific contact group:

1. Click the gear icon at the top right of any page to access your Settings.
2. Select the Groups & Circles tab.
3. Click the Edit button under the group you want to record a custom greeting for.
4. Click the Record new button in the "When people in this group go to voicemail" section.
5. Enter the name for the greeting you're going to record and click OK.
6. A "Record Greeting" box will appear. Select one of your forwarding phones from the "Phone to ring" drop-down menu. 
7. Click Connect.
8. Google Voice will call you on the forwarding phone you selected. Pick up the call and  record your voicemail greeting when prompted.
9. Pick up the call and record your voicemail greeting when prompted.
10. Once you've recorded your voicemail greeting, make sure the voicemail greeting you want to play is selected from the "When people in this group go to voicemail" section.
11. Click Save.

To record a custom voicemail greeting for a specific contact:

1. Go to Google Voice. 
2. Click the History tab.
3. Scroll to the contact name for the custom greeting, and click the contact's name.
4. Under "When this contact goes to voicemail," click Record new or Use phone to record a new greeting.
5. Enter the name for the greeting you're going to record and click Continue.
6. A Record Greeting box appears. Select the phone you want to call to record the greeting, from the Phone to ring drop-down menu.
7. Click Connect to ring your selected phone.
8. Pick up the call and record your voicemail greeting when prompted to do so.
9. Once you've recorded your voicemail greeting, make sure the voicemail greeting you want to play is selected in the drop-down under 'When this contact goes to voicemail' section for the specific contact.
10. Click Save.

If you have call screening enabled, you can record the name people hear when calling you.

1. Click the gear icon at the top right of the page. 
2. Select Voice settings. 
3. Select the Voicemail & SMS tab.
4. Click Record New to record your name.
5. Specify which phone you want to forward your calls to, and click Connect. This will call your selected phone and prompt you to record the name you want callers to hear.