Place Google Voice data on hold

As part of your Google Workspace data eDiscovery projects, you can use holds to preserve supported Google Voice for Google Workspace data types indefinitely to meet legal or preservation obligations. You can apply a hold to individual accounts or all accounts in an organizational unit. Holds override retention rules, so data on hold is protected from your normal data governance rules that might purge it otherwise.

If your Google Workspace administrator deletes a user's account in the Admin console, the user's data is no longer available in Vault and cannot be restored. If you want to hold or retain a user's data, the user must have both Google Workspace and Vault licenses. Learn more about Preserving data for users.

Important information about Voice and holds

Before you set holds, we recommend you read Get started with holds in Google Vault and review the Voice data supported in Vault.

Items on hold are visible to users

Voice data covered by a hold remain visible to users, even when that data is deleted by the user or a retention rule.

Place a hold on Voice data

  1. Sign in to
  2. Click Matters.
  3. If the matter already exists, click it to open it. Otherwise, create a matter:
    1. Click Create.
    2. Enter a name for the matter and, optionally, a description.
    3. Click Create.
  4. Click HoldsCreate.
  5. Enter a unique name for the hold.
  6. Click Choose serviceand then Voice.
  7. Click Continue.
  8. Select the scope of the hold:
    • Specific accounts—Enter one or more account or group email addresses.
    • Organizational unit—Select an organizational unit.
  9. Select what kind of data to hold. By default, all supported Voice data types are selected. To exclude a data type, uncheck the box.
  10. Click Create.

Edit a hold on Voice data

You can change some hold parameters, but you can't change the service (Voice to another service) or the scope type (such as accounts to an organizational unit).

  1. Sign in to
  2. Click Matters and then the matter that contains the hold.
  3. To change the accounts or organizational units that are covered by the hold:
    1. Click Scope.
    2. Add or remove accounts or change the organizational unit.

      Note: You can't add accounts to a hold that covers an organizational unit, and you can't add organizational units to a hold that covers specific accounts.

      If you remove all accounts, you're prompted to delete the hold.

  4. To change the data types the hold applies to:
    1. Click Scope.
    2. Check or uncheck the boxes next to the data types.
  5. Click Save.
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