Administrators without Vault licenses may be unable to sign in to Vault

Vault administrators who don't have Vault licenses may be unable to sign in to As a workaround, have your Google Workspace administrator temporarily disable and then re-enable access to Vault:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. From the Admin console Home page, go to Appsand thenGoogle Workspace.
  3. Locate Google Vault.
  4. If the status is ON for everyone, go on to the next step.

    If the status is ON for some:

    1. Point to Google Vault and click View details.
    2. Record which groups and organizational units have the service status of ON.
    3. Click Close "".
  5. Click Google Vaultand thenService status.
  6. Select OFF for everyone.
    Note: This setting controls only who can access Vault. Changing the status to OFF has no effect on holds or retention. Data is preserved as long as users have licenses that support Vault.
  7. Click Save.
  8. Turn the service back on for the groups and organizational units as it was set before. For details, see Control who can sign in to Vault.

Changes typically take effect in minutes, but can take up to 24 hours. For details, go to How changes propagate to Google services.  

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