Your organization can lose data when you switch your Google Workspace edition. Data isn’t protected in the following scenarios:
- You switch to an edition that doesn't include Vault.
- You switch to an edition that doesn't include a service supported by Vault.
- You cancel your Google Workspace subscription entirely.
When you switch or cancel:
- All retention rules and holds are disabled—Without the protection of retention rules and holds, data is subject to standard deletion processes. Data deleted more than 30 days ago can be immediately purged from all Google systems. Purged data can't be recovered.
Note: If the edition you switch to doesn’t include a specific Vault-supported service, then only the retention rules and holds for that service is disabled. For example, if the edition you switch to doesn’t include Gmail, then Gmail messages are no longer protected.
- Your Vault settings are deleted—30 days after you switch to an edition that doesn’t include Vault or cancel your subscription, all retention rules, matters, and holds are deleted. If you buy Vault again more than 30 days after you switched or canceled, you must configure it as if you’re a new customer.
- Your Vault audit data is deleted—Approximately 30 days after you switch to an edition that doesn’t include Vault or cancel your subscription, your audit data is deleted. Audit data is a log of all the actions taken by Vault users, such as searching data and setting retention rules.
Before you switch or cancel
- Export your organization’s data with the Data Export Tool. The export includes data that’s deleted but preserved by a Vault retention rule or hold.
- Export your organization’s Vault audit data from the Vault audit report.
- Determine if you need to implement email and chat message retention for your organization.
You can’t save your Vault settings, including retention rules and holds. However, if you buy Vault again within 30 days, your Vault settings and audit data are reinstated.