Google Apps Vault FAQ
For instructions on buying Vault or starting a free trial, see Buy Google Apps Vault.
Yes. If you delete a user, all the data associated with the user's account will be removed from Google. As a best practice, Google recommends suspending user accounts instead of deleting them. When using a tool like Google Apps Directory Sync, ensure that the tool is configured to suspend accounts instead of deleting them.
Do not delete the account. If you delete a user, you also delete that user's Vault archive.
If a user leaves your organization and you want to continue preserving that user's data in Vault, a Google Apps administrator should suspend the user's account. Email data is preserved for a suspended account, but the account can receive no new mail. Note that suspended accounts are billed the same as active accounts.
No. For security reasons, Vault can only be accessed through https://ediscovery.google.com.
Vault supports queries in every language that Gmail supports.
Customers can set email archive retention periods to meet their needs. Learn more about using Vault for email retention.
Vault fully supports Inbox, but keep in mind the following:
- Bundles in Inbox are similar to Labels in Gmail, but with a few differences. In Vault Bundles and Labels are the same.
- In Gmail you can tag an email thread with multiple labels. That email thread will appear under each label. For example, if you labeled an email with Label A and Label B, then the email would appear under both Label A and B.
- In Inbox you can only move emails into a single bundle. For example, if you move an email to Bundle A, and then you move that email to Bundle B, the email will only be found under Bundle B. Keep this in mind if you have retention policies in Vault based on label:inbox.
- Snoozing a message for longer than your company's retention policy may result in the message being removed before reappearing.
All Vault administrator actions are monitored and tracked in an audit trail. If a user with privileges to change the retention period attempts to do so, that action will be tracked in the audit log. The action cannot be removed from the audit log. Learn more about Vault’s audit capabilities.
Users cannot delete emails that are archived until the archive period ends. Learn more about using Vault for email retention.
Google will not delete emails until the retention period ends. Learn more about using Vault for email retention.
Customer data, the services database, and file system architecture are replicated between multiple geographically dispersed data centers. Learn more about Google’s enterprise reliability commitments.
Customers can allow third party access to emails to meet their needs. Learn more about granting access to external users.
Customers can review emails and search for emails on Google Apps Vault. Learn more about using Vault to search for email.
Customers can create export sets and export them to the location or media of their choice. Learn more about exporting Vault data.
Google complies with the law when responding to third-party requests for user information. Learn more about Google’s enterprise privacy commitments.
Google Apps Vault is SSAE 16, SOC 2 audited, and ISO 27001 certified. Learn more about Google’s enterprise compliance commitments.