Google Vault FAQ

How do I buy Vault for my domain?

For instructions on buying Vault or starting a free trial, see Buy Google Vault.

If I delete a user from G Suite, is this user's Vault data also deleted?

Yes. If you delete a user, all the data associated with the user's account will be removed from Google.

Once the user is deleted:

  • You can't search for or export any of their data from Vault.
  • Any retentions or holds placed on the user's data no longer apply. Data can be expunged right away. 
  • You can recover data for 20 days following the deletion. However, any data that has already been expunged  can't be recovered. Learn more about how to restore a recently deleted user

As a best practice, Google recommends using Archived User (AU) to preserve the user’s data. Read Manage former employees and their data for more information. If you're using Google Cloud Directory Sync, ensure that the tool is configured to suspend accounts instead of deleting them.

How do I preserve data in Vault for a user who leaves the organization?

Do not delete the account. If you delete a user, you also delete that user's data in Vault.

If a user leaves your organization and you want to continue preserving that user's data in Vault, a G Suite administrator should use Archived User (AU) to preserve the user’s data. Read Manage former employees and their data for more information. Data is preserved for a suspended account, but all services are disabled. Note that suspended accounts are billed the same as active accounts.

Can vanity domains be created for Vault? For example, vault.my_domain.com.

No. For security reasons, Vault can only be accessed through https://ediscovery.google.com.

What languages does Vault support?

Vault supports queries in every language that Gmail supports.

How long is data retained in Vault?

Customers can set retention periods to meet their needs. Learn more about using Vault retention.

How does Vault monitor administrator actions?

All Vault administrator actions are monitored and tracked in an audit trail. If a user with privileges to change the retention period attempts to do so, that action will be tracked in the audit log. The action cannot be removed from the audit log. Learn more about Vault’s audit capabilities.

Can users delete data from the Vault?

Users cannot delete data that is subject to a retention rule or a hold. Learn more about using Vault for retention.

How long does Google keep data in the Vault archive?

Google will not delete data until all retention coverage ends. Learn more about using Vault for retention.

How reliable is Vault?

Customer data, the services database, and file system architecture are replicated between multiple geographically dispersed data centers. Learn more about Google’s enterprise reliability commitments.

Can I allow people outside my organization to access my Vault archive?

Customers can allow third parties to sign in to Vault. Learn more about granting access to external users.

How do I access data in Vault?

Customers can search their data. Learn more about using Vault to search for data.

How do I export information from Vault?

Customers can export data to the location or media of their choice. Learn more about exporting Vault data.

How does Google handle law enforcement requests?

Google complies with the law when responding to third-party requests for user information. Learn more about Google’s enterprise privacy commitments.

What certifications and standards does Vault meet?

Google Vault is SSAE 16, SOC 2 audited, and ISO 27001 certified. Learn more about Google’s enterprise compliance commitments.

Additional FAQs:

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