Organize and create matters


Vault is for administrators and legal personnel. Vault won't work properly until your G Suite administratorsets up your account. 


In Vault, a matter is a container for all of the data related to a specific topic, such as a litigation case or investigation. A matter includes:

  • Saved search queries
  • A list of accounts with data on litigation hold
  • A list of the accounts that can access the matter
  • Export sets for the matter
  • An audit trail for the matter

View matters

When you sign in to Google Vault, you see the Matters page, which lists all open matters your account can access. These include matters you created and matters that are shared with you.

  • Click My mattersShared with meClosed, or Trash to view matters of the corresponding type.
  • Click a column header to sort the matters by NameOwner, or Last Accessed.
  • Click a matter in the list to open it.

Create a matter

Before creating a matter, determine what to name it. If your organization doesn't already have a naming convention for matters, it should establish one to ensure that every matter's name clearly identifies its purpose. 

  1. Click Create.
  2. Type a name and description for the matter. Use a name that makes the matter easy to identify. Matter names must be unique. Your organization should create guidelines to ensure consistent and clear naming of matters.
  3. Click Create new matter.

Close and delete a matter

When an investigation is complete, you can:
  • Close the matter. When a matter is closed, you can reopen it at a later date. Upon closing a matter, Vault keeps any saved searches and all audit data associated with the matter. Export files are immediately deleted. 
    1. Delete any holds associated with the matter. 
    2. Check the box next to the matter you want to close.
    3. Click the Close button that appears at the top of the screen.
  • Delete the matter. Only closed matters can be deleted. A deleted matter is moved to Trash, where it can still be reopened with all data intact.
    1. Go to Matters > Closed and check the box next to the matter you want to delete.
    2. Click the Delete button that appears at the top of the screen.
    After approximately 30 days in Trash, Vault deletes the matter.


Where is the Create button?

If you don't see a Create button in Vault, your administrator hasn't set up your account. Contact your administrator for help.

What happens to a matter when the account of the user who created that matter is deleted?

The matter remains in Vault. Any Vault user with the "Manage Matters" privilege can still share that matter with other Vault users.

It's important to remember, however, that user accounts on hold in the matter must not be deleted in the Admin console and also require a Vault license to stay on hold.

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